02-19-2014 11:24 AM
02-19-2014 12:53 PM
02-19-2014 01:09 PM
I just find it bizarre that they haven't informed customers by either phone, email or letter about their frozen account. I don't buy any data breach theory as they would be legally obliged to inform all customers and stakeholders if their personal infomration may have been compromised. Customers have only known their accounts have been frozen by attempting to use their cards and getting 'declined' at checkout. It will be interesting to see the reason behind it all, but then again we may never know since they dont communicate with their customers.
02-19-2014 01:23 PM
02-19-2014 01:56 PM
Has anyone filed a formal complaint with the CFPB? That would have been the first thing I would have done had my card been arbritrarily frozen for a long period of time without explanation.
02-19-2014 02:16 PM
The CFBP does not govern Credit Unions .
02-19-2014 02:59 PM
The CFBP does not govern Credit Unions .
It does if they have assets of 10 bil and more. Any bank or CU with assets below this threshold are supervised by their regulatory agency and the CFPB will forward compaints they receive.
02-19-2014 10:52 PM
02-20-2014 07:53 AM
If they don't clear these accounts by the end of the week I will file every complaint possible. I do believe this is clear adverse action with a failure to notify. It's going on a month for many of us without explanation.
They granted people credit and sent cards in the mail. Cards were activated but have never been usable. There has never been a notification as to why and people are reporting POS transactions are being denied and all communications ignored.
I wonder if they realize how potentially serious and costly these violations are?
If and when you do, I would also like to jump on the bandwagon. It might be helpful if you posted an appropriate link and/or sample template of aforementioned complaint(s). I for one don't think this can be dismissed as a "oh well" situation and that we should just quietly back down. I have never heard of anything so disgraceful (and I bank with Chase, fer cryin' out loud) from a financial institution. I want this whole snafu to at least sting a little bit for them.
02-21-2014 07:54 AM - edited 02-21-2014 05:10 PM
My account has been frozen since Jan 25th. I found out when I called Customer No Service on 2/18 to do a BT. I have not been able to get a human being at Card Services or OCCU to tell me the truth. I logged into my account today and for the first time everthing is gone. Looks like I have been cancelled without being told I am cancelled. Burned by the duck. Now, what about the AAoA burn and the inquiry burns on my account ? This is so unfair !
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