Someone said before that if you initiate a CLI then they are unable to do the SP if bureau is frozen . . . but they are able to do their normal account review SP with no problem. So, got to thinking that maybe having TU frozen is keeping them from doing the customer-initiated SP and generating that denial. I'll unlock it and try again in a few days to see if that makes a diff.
Except that they use the most recent, (monthly), soft pull to make the decision.
This makes sense! They aren't really SP'ing the report when you hit the luv button, so the freeze is irrelevant. And the freeze has no effect on their regular maintenance SP's when means they always have a report handy for the cli requests without really pulling a new one.