Well I'm not so much worried that I didn't see any welcome email or welcome offer in the package, what worried me was the rep stating there was no offer on my account. I'll just wait a few days and see what the investigation reveals. If not I will try a different rep.
@Anonymous wrote:
The welcome offer is not printed on the welcome packet because it does change so frequently. Our systems, on occasion, will not show the acquisition code for a new account which it sounds like is what happened when you called - but the code dictating your offer should still be in the back-end. Not all representatives know how to access that system. If necessary, please don't hesitate to ask to speak with a supervisor and they will be happy to check if there is indeed an offer attached. Do keep in mind that you can only get a welcome offer for each specific card in a lifetime. As long as you haven't had this card before as a primary cardmember, and you didn't try applying via a third party website for an offer that's actually inactive (which some people continue trying to do for the 100K Platinum Card offer), you should be fine.
Thanks for the info Pooka89. I definiately signed up via AMEX's website using Chrome and I double checked the offer for 50K. I've never had an AMEX before so I've never used up any offer for any card. This puts me at ease, the rep I spoke with on chat probably just couldn't see it. If I don't hear anything from the investigation by the end of the week I will reach out to them again. Thanks again.
I spoke with a different rep through chat today (she was incredibly nice and helpful) and let me know that the 50K offer was indeed attached to my card. She stated that bonus offers typically do not show up on the account within the first 24-48 hours of account opening which the previous rep should've had mentioned to me rather than just stating no bonus offer was there. She apologize and did confirm the 50K offer, so great news there. Thanks all.