So I decided to call Orchard today and see about a CLI. I called the number provided on their website and it just rings and rings once you get passed the automated stuff. I remembered the back door number (DUH!) and scored a small increase for both of my Orchard cards. Thanks for the backdoor numbers! The rep was really nice!
Orchard: 800-395-6090 (May get answered in Spanish by bilingual CSR's. If this happens and you don't speak Spanish, either try again later or try saying "Habla ingles?" or "Ingles, por favor" to let them know you're an English-speaker).