Out of Wallet Verification

[n777ua]

Something odd has happened recently when I had an 'out of wallet' verification. (The 3-4 questions you sometimes have to answer about yourself when opening a new account)

I ordered some Chase gift cards and had to go through a security check, one of the questions was where I lived when on "38th" street.  I've never, ever lived on any numbered street.  I was able to verify an old address and I just wrote it off.  Last night, when opening a new checking account, one of my out-of-wallet questions asked what city "38th" street was in.  What the heck..again not an address associated with me.  I pulled my CR's and there's no address in the history that contains "38th" street.  Anyone know whats going on here ? Should I worry ? 

All my CRs are locked and need a PIN to access.

[missjae]

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@n777ua wrote:

Something odd has happened recently when I had an 'out of wallet' verification. (The 3-4 questions you sometimes have to answer about yourself when opening a new account)

I ordered some Chase gift cards and had to go through a security check, one of the questions was where I lived when on "38th" street.  I've never, ever lived on any numbered street.  I was able to verify an old address and I just wrote it off.  Last night, when opening a new checking account, one of my out-of-wallet questions asked what city "38th" street was in.  What the heck..again not an address associated with me.  I pulled my CR's and there's no address in the history that contains "38th" street.  Anyone know whats going on here ? Should I worry ? 

All my CRs are locked and need a PIN to access.

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I get these questions all of the time, but there was only one question I couldn't answer because I don't remember all of my old phone numbers.  If it doesn't apply to you, there should be an answer similar to not applicable/I have never lived here, or something to that effect.  If that option isn't listed and you have to choose something, I would double check all paper copies of the 3 CB reports to ensure there aren't any inaccuracies. 

[jeffery581]

I think these questions are not always from your CR.

[missjae]

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@jeffery581 wrote:

I think these questions are not always from your CR.

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You're right. I do remember an agent telling me that the information comes from various sources, including public records.  I've gotten questions pertaining to people I know.  Glad I could answer them right.