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Outcome of my CLI inquiry dispute with Chase

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enharu
Super Contributor

Re: Outcome of my CLI inquiry dispute with Chase


@FocusedAndDetermined wrote:

@navigatethis12 wrote:

My advice for people is to stop asking for things that are not known to happen. Yes maybe these people should be told what a hard and soft is, but they aren't, so most of them most likely don't know and don't care. It's well known that Chase will not do a soft inquiry upon request for a credit limit increase and will most of the time do another inquiry if you ask for two or want them to use a pull from another application. A while back people were ringing up the executive office and asking for an increase with a soft and receiving it, but those days are likely over. You can save yourself a lot of headache by just not asking, or accepting the hard and the increase the comes with it.


Albeit small, I did receive an increase with what ultimately resulted in a SP.  If this happens enough times, perhaps Chase will better train their reps and confusion and misunderstandings will be avoided. 

 

The Credit Bureau Specialist, who listened to the call stated that I could not have been clearer and repeated myself several times, and the rep confirmed it would be a SP.  This is a clear indication that the training at Chase needs serious modifications and improvements.


From the other perspective, the real indiciation is that one shouldn't expect too much out of minimum wage employees. They're at that paygrade for a reason. Not trying to sound condescending or rude, even though it does seem that way. But if they were any easy to "teach", most really wouldn't be at that job.


To be fair, it's just a temp gig for a lot of CSRs. They may be college kids whom are just trying to make some part-time income.

 

 

JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).
Message 11 of 16
navigatethis12
Valued Contributor

Re: Outcome of my CLI inquiry dispute with Chase


@FocusedAndDetermined wrote:


Albeit small, I did receive an increase with what ultimately resulted in a SP.  If this happens enough times, perhaps Chase will better train their reps and confusion and misunderstandings will be avoided. 

 

The Credit Bureau Specialist, who listened to the call stated that I could not have been clearer and repeated myself several times, and the rep confirmed it would be a SP.  This is a clear indication that the training at Chase needs serious modifications and improvements.


The increase resulted in a hard, which they later got rid of and made show as a soft. Like I said, yes the employees maybe should be told the difference. However, if you know what the outcome will be, why try to get something else?

Message 12 of 16
FinStar
Moderator Emeritus

Re: Outcome of my CLI inquiry dispute with Chase


@enharu wrote:

@FocusedAndDetermined wrote:

@navigatethis12 wrote:

My advice for people is to stop asking for things that are not known to happen. Yes maybe these people should be told what a hard and soft is, but they aren't, so most of them most likely don't know and don't care. It's well known that Chase will not do a soft inquiry upon request for a credit limit increase and will most of the time do another inquiry if you ask for two or want them to use a pull from another application. A while back people were ringing up the executive office and asking for an increase with a soft and receiving it, but those days are likely over. You can save yourself a lot of headache by just not asking, or accepting the hard and the increase the comes with it.


Albeit small, I did receive an increase with what ultimately resulted in a SP.  If this happens enough times, perhaps Chase will better train their reps and confusion and misunderstandings will be avoided. 

 

The Credit Bureau Specialist, who listened to the call stated that I could not have been clearer and repeated myself several times, and the rep confirmed it would be a SP.  This is a clear indication that the training at Chase needs serious modifications and improvements.


From the other perspective, the real indiciation is that one shouldn't expect too much out of minimum wage employees. They're at that paygrade for a reason. Not trying to sound condescending or rude, even though it does seem that way. But if they were any easy to "teach", most really wouldn't be at that job.


To be fair, it's just a temp gig for a lot of CSRs. They may be college kids whom are just trying to make some part-time income.

 

 


+1

 

Both enharu & navigatethis12 bring up valid points.

Message 13 of 16
ForMyBiz
Frequent Contributor

Re: Outcome of my CLI inquiry dispute with Chase


@FocusedAndDetermined wrote:

@ForMyBiz wrote:

 


@FocusedAndDetermined wrote:

I received my report from EXP today, and am happy to report that the Chase HP has been moved to the SP side.  So, ho harm done and I'm still in the garden with my silver spade!Smiley Very Happy


Glad you got this resolved.  I was actually trying to remember who posted about this.  They actually did something similar to me yesterday.  I asked them if they could do a CLI with a SP since they HP recently for the Chase Freedom.  They said no, but then I check my reports (I always do after talking with anyone about credit things, just to be safe) and sure enough they pulled BOTH EQ and EX.  This was all done via secure message, so I have good records at least.

 

I called this morning and talked to a supervisor who said sees where I told them only if it's a SP, not a new HP.  

 

Worst part is I'm assuming the CLI didn't go through or wasn't even really processed, but I don't want to recon until I know for sure what's up with the HPs.


HAve you checked your Chase acct for the CLI.  Mine still shows the $500 CLI. 

 

Did the rep state she would have the HP removed?


I have checked and as of right now there is nothing.  It could very well be pending though.  I will speak to an analyst once the HP gets resolved.

 

The rep I talked to didn't say it would get removed, but said it would be investigated.  I couldn't have been more clear in my writing that I would only accept it via a SP, so I don't think there's a lot of room for argument.  She did say thanks for bringing it to her attention and that it would help with training in the future.

 

To those saying you shouldn't ask because you know it's going to be a HP, that's not 100% true- there are cases where the analyst was able to process the request with a SP.  In my case I asked because I was recently approved for another Chase card.  They had HP pulled both TU and EQ for that approval ( On top of that, they SP'd EX a few days later), so I think it's safe to say they have had the data they needed to make a decison.    

 

In regards to it being minimum wage employees, I think rather than being a lack of caring because of how much they're paid, I think that they are trained to quickly read messages and probably weren't paying as much attention as they should have been.  In my case it'sirritating though because they processed the HP, but didn't say anything to me about the request.  He could have at least given me a decison- meaning he/she knew they messed up and tried to hide it.

Message 14 of 16
navigatethis12
Valued Contributor

Re: Outcome of my CLI inquiry dispute with Chase


@ForMyBiz wrote:

 

To those saying you shouldn't ask because you know it's going to be a HP, that's not 100% true- there are cases where the analyst was able to process the request with a SP.  In my case I asked because I was recently approved for another Chase card.  They had HP pulled both TU and EQ for that approval ( On top of that, they SP'd EX a few days later), so I think it's safe to say they have had the data they needed to make a decison.    



Yes, they do have the data, but they will not use it. I really don't know of any lender that will use the same inquiry from a card application for a limit increase. Some say credit unions do it, but then people come in and say that wasn't the case for them.You can ask for a limit increase, get declined, and when you ring for reconsideration get another inquiry. Chase is very known to pull a hard very quickly for another request and will just not use the same one for something else. If you like, ask the credit analysts yourself and they will tell you know. Even though the analysts don't start the process, you can inquire to them if the system will ever do a soft for the increase request and they will say no. I don't know what their system is like, but the analysts do not control if it is a hard or a soft; the system will do a hard every time. As I said, some where going through the executive office, but that is likely finished since so many people flocked to that loophole.

Message 15 of 16
FinStar
Moderator Emeritus

Re: Outcome of my CLI inquiry dispute with Chase


@navigatethis12 wrote:

@ForMyBiz wrote:

 

To those saying you shouldn't ask because you know it's going to be a HP, that's not 100% true- there are cases where the analyst was able to process the request with a SP.  In my case I asked because I was recently approved for another Chase card.  They had HP pulled both TU and EQ for that approval ( On top of that, they SP'd EX a few days later), so I think it's safe to say they have had the data they needed to make a decison.    



Yes, they do have the data, but they will not use it. I really don't know of any lender that will use the same inquiry from a card application for a limit increase. Some say credit unions do it, but then people come in and say that wasn't the case for them.You can ask for a limit increase, get declined, and when you ring for reconsideration get another inquiry. Chase is very known to pull a hard very quickly for another request and will just not use the same one for something else. If you like, ask the credit analysts yourself and they will tell you know. Even though the analysts don't start the process, you can inquire to them if the system will ever do a soft for the increase request and they will say no. I don't know what their system is like, but the analysts do not control if it is a hard or a soft; the system will do a hard every time. As I said, some where going through the executive office, but that is likely finished since so many people flocked to that loophole.


+1

 

It all boils down to permissible purpose.  Folks may have a beef about the HP by stipulating a "SP" to "control" their file contents to limit the number of HPs as they see them fit.  This bears not the responisbility on the lender, especially since this is what is in their underwriting policy.  Also, what a lot of folks tend to forget or conveniently overlook, all lenders abide by the FCRA 604 language which specifically outlines permissible purpose.   At the end of the day, you are asking for an unsecured loan to be reviewed for credit granting purposes, whether it's a new line of credit or additional extensions of credit.

Message 16 of 16
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