01-13-2014 02:55 PM
I was just approved for the PRG card and called to change the address that it would be mailed to. Unfortunately, I was told that this could not be done, and I would only be able to change the address after I received the card. I was under the impression that it was possible to change the mailing address? I applied with a 50K points offer code so my application did not ask for my address.
I am a college student living away from home at the moment, so it would be really helpful if I could change the mailing destination. Anyone have similar issues before?
Thanks in advance.
01-13-2014 05:44 PM
Try tweeting them at @askamex
they might be able to do it. theyll probably ask you a bunch of security questions
01-13-2014 05:54 PM
They will not. I have tried it many many times.
You need to wait for the first card to get delivered.. once it's there (or its over 5-7 days, which is the usual time frame for First Class Mail), you can request a replacement card which they would overnight you via Fedex or UPS.
01-13-2014 07:19 PM
Sorry for more questions, but:
1) Which number do you call for replacements?
2) Need the original be activated to request a replacement?
1. You can call any AMEX customer service number, they can look up your info from your social.
2. You don't need to activate the first card.
01-13-2014 07:24 PM