This is a rant so if you're not interested, dont read further.
I'm looking to buy a house and decided to get a pre-approval with penfed. I initiated the process early July. It took them a few days to get a consultant to start working on my case. I promptly submitted all my documents. Then nothing. No follow up. No response to my repeated calls, emails. Nothing. For two weeks absolutely nothing. I called them and they said your application is under review. Thats all that they would tell me. It took her almost an entire month to come back with a "decision" and she emails me a pre-qual letter. That was a big what flying .... moment for me because I already knew I was pre-qualified and was looking for a .... pre-APPROVAL letter. I called her and calmly confirmed that the pre-qual was not the same as pre-approval. When she confirmed it was indeed different, I gave her a piece of my mind. Really bad customer service (but comcast is still worse 
). Sigh. I am so frustrated.
@ecocredit wrote:This is a rant so if you're not interested, dont read further.
I'm looking to buy a house and decided to get a pre-approval with penfed. I initiated the process early July. It took them a few days to get a consultant to start working on my case. I promptly submitted all my documents. Then nothing. No follow up. No response to my repeated calls, emails. Nothing. For two weeks absolutely nothing. I called them and they said your application is under review. Thats all that they would tell me. It took her almost an entire month to come back with a "decision" and she emails me a pre-qual letter. That was a big what flying .... moment for me because I already knew I was pre-qualified and was looking for a .... pre-APPROVAL letter. I called her and calmly confirmed that the pre-qual was not the same as pre-approval. When she confirmed it was indeed different, I gave her a piece of my mind. Really bad customer service (but comcast is still worse
Obviously you never had to deal with CitiMortgage Inc. 
I am unfortunate to have had them become my loan servicer for my conventional loan years ago.
