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New Contributor
hunter399
Posts: 95
Registered: ‎01-03-2011

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?

Interesting - maybe there are some differences between PC's from other Citi products and a Hilton-to-Hilton PC. 

Valued Contributor
jsucool76
Posts: 2,770
Registered: ‎12-11-2011

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?

I would keep the T&C sheet that says $0 annual fee in case they try to hit you with one. You can say your sheet said no AF.
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Valued Contributor
Epcot
Posts: 2,777
Registered: ‎10-10-2012

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?

Just a quick update on my situation. I got a call back and was told the reason why I am unable to make a payment on my amex is because it is considered 'changed/closed' by Citi and I will be able to make a payment once I get the new card and activate it.

I voiced my concern regarding the 45 day period I was told it would take before the PC took effect and they informed me that my new HHonors Reserve card had already been mailed to me.
So once I get it and activate it, I have to register it online with a different login, can't use my current one anymore. Then I will be able to make a payment. We'll see.

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New Contributor
hunter399
Posts: 95
Registered: ‎01-03-2011

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?


jsucool76 wrote:
I would keep the T&C sheet that says $0 annual fee in case they try to hit you with one. You can say your sheet said no AF.

to be fair, the card had a AF, and I acknowledge that. It would be nice if there was a glitch and it was "lost in the shuffle", but idk if its worth going to battle over. 

 

I'll keep everyone posted on that, though. 

New Contributor
hunter399
Posts: 95
Registered: ‎01-03-2011

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?

Updated on the $95 AF:

 

Got an updated Terms / Conditions and Fact Sheet in the mail yesterday (a day after the card), with a letter thanking me for my business, and thanking me for changing products. The letter said "your new card will be in the mail within 10-14 days" (oops, already received it?) and basically if I decide w/in 45 days that I do not want the new product, I can switch back. 

 

There was also a new Fact Sheet, indicating the $95 AF. 

 

I believe the mix-up was due to the fact that the fee isn't due until 45 days, so it wasn't printed on the sheet the card came on. 

Established Member
ycm
Posts: 45
Registered: ‎01-27-2013

Re: Product Change - Citi Hilton Honors Visa Signature to Hilton Reserve? Any Luck?

This is good info for sure. I sent a secure message to see if I can convert my thank you Amex to the hilton reserve. Hoping the Amex to visa account conversion is doable.
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