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Product Change w/BofA-how long does it take? UPDATE

Valued Contributor

Product Change w/BofA-how long does it take? UPDATE

I'm at 2 1/2 weeks from the date I requested my product change. They did say it could take 2-3 weeks, but usually when I hear that, it never really does. I don't see any change in my online banking account either...
 
Anyone else have input from product changes specficially with  BofA? 


Message Edited by UpUpUp on 08-19-2008 12:19 PM
Message 1 of 43
42 REPLIES
Regular Contributor

Re: Product Change with BofA, how long does it really take?

After going through 2 my experience was more like 3-4 weeks. You kind of get a heads up as the account changes online just before the card comes in the mail. They most likely change the online the day the card goes out.
FICO TU 730 EQ 731 EX 706
Message 2 of 43
Regular Contributor

Re: Product Change with BofA, how long does it really take?

I received my card on the tuesday of the 5th week after requesting the change.  My online banking changed the saturday before. I went from Plat. visa to Amex rewards.
Message 3 of 43
Established Member

Re: Product Change with BofA, how long does it really take?

Mine took 4 weeks
Message 4 of 43
Valued Contributor

Re: Product Change with BofA, how long does it really take?

Some people have had the CSR tell them the product change was finalized and the conversion will happen after the next statement cuts only to find out later that no product change occurred.
Message 5 of 43
Valued Contributor

Re: Product Change with BofA, how long does it really take?

Wow, everyone, this is a long time! Hopefully I'll notice a change online in the next week or so....
 
Athensguy, I actually was afraid it didn't go through, as I am notorious for being that one person that always gets overlooked or gets false information.  I called this morning and after a few moments of searching the CSR tells me she sees the request was put in on the 29th. I asked her if she could tell me what kind of card it was for specifically because I forgot which it was and she told me some kind of WorldPoints but she couldn't tell me which. That doesn't sound promising...I have really not been having great BofA experiences lately and the thought of calling back makes my skin crawl.
 
 
Message 6 of 43
Frequent Contributor

Re: Product Change with BofA, how long does it really take?

Mine took about 6 weeks. I called about 2 or 3 times and they couldn't find the product change request. I think it was the 5th week and somehow I was transferred to the Spanish speaking rep and he was able to find my request and told me that I will receive the new card in a week, which I did. I also found out from mint.com on the 5th week - my BOA account displayed WorldPoints.
Message 7 of 43
Moderator Emeritus

Re: Product Change with BofA, how long does it really take?



athensguy wrote:
Some people have had the CSR tell them the product change was finalized and the conversion will happen after the next statement cuts only to find out later that no product change occurred.

Yep!  Smiley Indifferent  Some of us have.

 
----------------------------
App free since 7/11/08.
TU 744 / EX 710 / EQ 694 (Starting to slip. Smiley Surprised )
Message 8 of 43
Valued Contributor

Re: Product Change with BofA, how long does it really take?

Oye, 6 weeks. That's stinky. Oh well, the longer it takes the less money they get from me, because I'm not using their cards until it's earning me $.

Solarjuju wrote:
Mine took about 6 weeks. I called about 2 or 3 times and they couldn't find the product change request. I think it was the 5th week and somehow I was transferred to the Spanish speaking rep and he was able to find my request and told me that I will receive the new card in a week, which I did. I also found out from mint.com on the 5th week - my BOA account displayed WorldPoints.


Message 9 of 43
Valued Contributor

Re: Product Change with BofA, how long does it really take?

So...I think even though my online banking does not show any changes, BofA is already reporting my new card.  This month I have 2 open TL's showing from BofA.  One of them is the original Visa and it's showing as normal for EQ and TU, but there is a new TL with a partial account# that is different and is reporting on EX so far. Interesting....
 
Message 10 of 43