Product Upgrade & Credit Limit Increase with Capital One

[Anonymous]

Upgraded my Platinum Master Cards, I have two, to a QuickSiver Rewards an requested a credit limit increase online only received 500.00 so I sent an email to the Executive Office.  I waited two days received no responce so I called today this is what happened.  Spoke to a gentleman who said he would be my personal credit specialist today I told him that I had upgraded the cards for the rewards and the Visa signiture benefits and requested to increase the limits to 5,000.00 on each.  He told me that I had just been given a credit limit increase and he could do nothing for me.  After getting no were he offered to let me speak to his suppervisor.  Spoke to the suppervisor and ended the call with the same results, she will have someone else call me within 10 days.  My question is this the norm has this happened to others.  The number I called was one I found here in the forum.  I have had both cards for over 6 years and have always paid them on time just never used them much because of the low limits.  Any information would be greatly appreciated. 

[OmarGB9]

Seems to me that older cards that refuse to grow stay that way. However new accounts seem to start at much higher levels and grow consistently, provided of course you pay on time and have good income, scores, etc.

[Anonymous]

I agree with the poster above, some older Cap1 cards just do not grow. You would do much better to apply for a new one (Venture or Quicksilver). Check their pre-qualifier and see if either of those cards come up for you.

[Anonymous]

Also, in case you're not aware, Cap1 now allows us to combine cards into one (you have to do it online - under "Services"). There is a huge thread on this you might want to check out (link below), so maybe if you don't want to app for a new card, you could simply combine the limits on your other 2.

http://ficoforums.myfico.com/t5/Credit-Cards/Capital-One-Credit-Line-Consolidation-LINK-IS-BACK-UP/t...

[Ghoshida]

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@Anonymous wrote:

Upgraded my Platinum Master Cards, I have two, to a QuickSiver Rewards an requested a credit limit increase online only received 500.00 so I sent an email to the Executive Office.  I waited two days received no responce so I called today this is what happened.  Spoke to a gentleman who said he would be my personal credit specialist today I told him that I had upgraded the cards for the rewards and the Visa signiture benefits and requested to increase the limits to 5,000.00 on each.  He told me that I had just been given a credit limit increase and he could do nothing for me.  After getting no were he offered to let me speak to his suppervisor.  Spoke to the suppervisor and ended the call with the same results, she will have someone else call me within 10 days.  My question is this the norm has this happened to others.  The number I called was one I found here in the forum.  I have had both cards for over 6 years and have always paid them on time just never used them much because of the low limits.  Any information would be greatly appreciated. 

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The number you got on this forum used to be their Executive Office, but now staffed by regular customer service people, who are no different than your chat or phone customer service.

Your hope is to get official response from the email you sent to the EO. You need to wait 1-2 weeks, not days. They have to assist a large number of customers and they are not as big a team as the customer service people. My Cap One card started as a Plat with $500 limit a little more than 2 years ago and now it is at $8k and upgraded to a QuickSilver.

Also as others mentioned, you can use the new "Combine cards" tool to combine your multiple small limit cards to a larger, more useful limit.

[Anonymous]

Thank you all for the information, I would like to keep both cards open and raise the limits to 5,000.00 each and I feel with 6 years worth of perfect payment on not only these two cards but also on all my trade lines.  However if I have to I will move credit from one card to another but that still won't get me to the 5,00.00 limit.  I am just a llitle disheartened that a loyal customer with scores in the 780's has this much trouble getting a hold of a decision maker.

[Anonymous]

I had a platinum Visa with a 5500 limit from 9 years ago (First card with generous Auto CLI) and recently upgraded to Venture visa sig because i might as well get rewards. They will not raise the limit at all. So I guess it is pretty norm for old old cards. They wouldnt even consider lowering my APR even after 9 years so now Im stuck with a 5500 venture at 22.9%. So I would say no they are stingy with old cards. Keep the old ones for the AAOA of course. 

[Anonymous]

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@Ghoshida wrote:

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@Anonymous wrote:

Upgraded my Platinum Master Cards, I have two, to a QuickSiver Rewards an requested a credit limit increase online only received 500.00 so I sent an email to the Executive Office.  I waited two days received no responce so I called today this is what happened.  Spoke to a gentleman who said he would be my personal credit specialist today I told him that I had upgraded the cards for the rewards and the Visa signiture benefits and requested to increase the limits to 5,000.00 on each.  He told me that I had just been given a credit limit increase and he could do nothing for me.  After getting no were he offered to let me speak to his suppervisor.  Spoke to the suppervisor and ended the call with the same results, she will have someone else call me within 10 days.  My question is this the norm has this happened to others.  The number I called was one I found here in the forum.  I have had both cards for over 6 years and have always paid them on time just never used them much because of the low limits.  Any information would be greatly appreciated. 

---

The number you got on this forum used to be their Executive Office, but now staffed by regular customer service people, who are no different than your chat or phone customer service.

Your hope is to get official response from the email you sent to the EO. You need to wait 1-2 weeks, not days. They have to assist a large number of customers and they are not as big a team as the customer service people. My Cap One card started as a Plat with $500 limit a little more than 2 years ago and now it is at $8k and upgraded to a QuickSilver.

Also as others mentioned, you can use the new "Combine cards" tool to combine your multiple small limit cards to a larger, more useful limit.

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just to point out you may not have to wait that long.  I emailed the CEO's office and got a call back the same day.  the EO department dont take incoming phone calls without a special pin number they give you.  I asked for a quite a few things.  she put them all in process and was very friendly.  said it takes about 3-5 days for the review but I have heard people say they recieved results same day as well.  she said she would get back to me as she heard back from each of her contacts.

she did permenently waive my annual fee so far.