QS or QS1???

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

I just received my QS card a couple of days ago. When I look online at my account it says visa platinum. I'm getting cash rewards but I called them to ask about the $100 for spending $500 in the first three months. They said I didn't have this benefit. I asked why and they didn't have a real answer as this is not a QS1 card. So I didn't qualify for the benefits so why give me the card? They said they were going to escalate to find out why.

On a good note, I found out my cash rewards amex through my credit union (Elan Fin.) is a signature card! The rep told me and I had no idea! Anyone have any thoughts about the Cap1 QS?

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I also product changed my Cap one Journey to a QS. 

I called the "rewards department" and asked about receiving the $100 dollar bonus. They said they would look into it.

A couple days later, it was in my account. 

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Does the Capital One "rewards department" have a direct phone number?  I PC'ed from QS1 to Qs and did not receive the bonus.

[Anonymous]

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@Anonymous wrote:

This is correct. They are on the east.

Rewards center: 1-800-228-3001

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Just saw that.  Thanks

[longtimelurker]

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@Anonymous wrote:

You may have encountered a Cap One CSR who had no idea what they were talking about. It doesn't matter that it's a Platinum, that just means that the credit line is less than $5K. Mine is a Platinum, started at $3K, and I got the spend bonus. Oh, and there's no such thing as an Amex Signature card. That designation is specific to Visa.

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Doesn't even mean that about CL.   My Cap One card started at $30K, is now $35K and is still Plat (whereas my other card with a lower limit is a Sig)

[Anonymous]

I called the Rewards number this morning and the rep said she did not show the bonus on my account and does not know why. She also said that I may not have been approved for it. This case has been sent to the "back" dept (mgrs I guess) to be reviewed and will receive a call back in 4-5 days.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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@Anonymous wrote:

I just received my QS card a couple of days ago. When I look online at my account it says visa platinum. I'm getting cash rewards but I called them to ask about the $100 for spending $500 in the first three months. They said I didn't have this benefit. I asked why and they didn't have a real answer as this is not a QS1 card. So I didn't qualify for the benefits so why give me the card? They said they were going to escalate to find out why.

On a good note, I found out my cash rewards amex through my credit union (Elan Fin.) is a signature card! The rep told me and I had no idea! Anyone have any thoughts about the Cap1 QS?

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I also product changed my Cap one Journey to a QS. 

I called the "rewards department" and asked about receiving the $100 dollar bonus. They said they would look into it.

A couple days later, it was in my account. 

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Does the Capital One "rewards department" have a direct phone number?  I PC'ed from QS1 to Qs and did not receive the bonus.

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A PC is not eligible. The spend bonus is only available for new apps.

[Anonymous]

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@Anonymous wrote:

I just received my QS card a couple of days ago. When I look online at my account it says visa platinum. I'm getting cash rewards but I called them to ask about the $100 for spending $500 in the first three months. They said I didn't have this benefit. I asked why and they didn't have a real answer as this is not a QS1 card. So I didn't qualify for the benefits so why give me the card? They said they were going to escalate to find out why.

On a good note, I found out my cash rewards amex through my credit union (Elan Fin.) is a signature card! The rep told me and I had no idea! Anyone have any thoughts about the Cap1 QS?

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Interesting situation... I hope you get the issue gets resolved. Please let us know the outcome. Thanks for sharing your story.

[Anonymous]

Hey Slipper!

I am facing the same issue as yourself and am curious to here what Cap1 states when you call them please keep us up to date!

[Anonymous]

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@Anonymous wrote:

Hey Slipper!

I am facing the same issue as yourself and am curious to here what Cap1 states when you call them please keep us up to date!

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I'm on the phone this moment!  Cross your fingers!!!!!!!!!

[Anonymous]

Prayers sent up!

[Anonymous]

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@Anonymous wrote:

Hey Slipper!

I am facing the same issue as yourself and am curious to here what Cap1 states when you call them please keep us up to date!

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Just got off the phone with the kind representative.  She did immediately state that this bonus was only for new applicants but said she would submit the case and i should receive a response in no longer than 4-5 business days.  I simply stated my case in a very polite manner:

1) I didn't know there were two different cards and both cards are named very similarly; Quicksilver and QuicksilverOne, and had i known i would've applied for the Quicksilver. and

2) I put $30k+ in spend thru the card in the first 5 months, when i PC'ed to QS and was initially denied by the CSR the $100 bonus (but it was never escalated), i immediately stopped using the card.  To regain my loyalty, i would need the bonus.