I recently applied for and was approved for the Citi ThankYou Preferred card. I've spent the required amount to get the 10,000 bonus points and additional points as well. When ever I login to my account online I see that the points are posted but when I click on the "View/Redeem" button I receive the following message:
I also try to sign in http://www.thankyou.com with my citi credentials and it says the same thing above.
Is there something I have to do in order to activate the reward system?
I did this back in '09, so my memory might be a bit off due to changes.
I think you have to register on ThankYou.com through your Citibank login, then you can associate the two...I think.
This same thing was happening with me. I had to ring them so they could link all the ThankYou accounts so I could get into it.