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Valued Member
Posts: 57
Registered: ‎02-12-2009
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Question About Citi ThankYou

I recently applied for and was approved for the Citi ThankYou Preferred card.  I've spent the required amount to get the 10,000 bonus points and additional points as well.  When ever I login to my account online I see that the points are posted but when I click on the "View/Redeem" button I receive the following message:


You must be the ThankYou® Account member — generally the Citi® primary cardmember or primary signer on the enrolled Citibank® checking account — to access the associated ThankYou Member Account from this website. ThankYou Account membership and Points redemption are subject to applicable Terms & Conditions.


I also try to sign in with my citi credentials and it says the same thing above.


Is there something I have to do in order to activate the reward system?




Posts: 95
Registered: ‎12-24-2011
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Re: Question About Citi ThankYou

I did this back in '09, so my memory might be a bit off due to changes.


I think you have to register on through your Citibank login, then you can associate the two...I think.

Cards: CitiForward for Students (2K, opened 8/2009), Discover it (2K, opened 7/2010), AMEX BCE (1k, opened 12/2010), Capital One Quicksilver (4.5k, opened 11/2011), Chase Freedom (1.5k, opened 8/2014)

AMEX Platinum (NPSL, AC arrangement, added 12/2011), Citi AAdvantage AMEX (9k, AU, backdated to 9/2008)

Scores: TU 667, EQ 651

In the Garden since 8/8.
Valued Contributor
Posts: 2,039
Registered: ‎01-24-2012
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Re: Question About Citi ThankYou

This same thing was happening with me. I had to ring them so they could link all the ThankYou accounts so I could get into it.

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