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I submitted a concern via facebook to Cap1 regarding my $300 CL and $59 AF. I was hoping for a CLI and/or fee removal. I got a quick Facebook message back saying that they would call to discuss. They called today and quickly offered a refund on the AF, but no CLI without a hard pull. I declined the hp and accepted the fee reduction. I told them that I may take them up on the CLI in the future when i feel i have a better chance of getting the increase. Not exactly what i was wanting, but I'll take it.
Thanks to the forum for giving me the confidence to deal with these types of things. Normally I would just sit back and just take it!
@rock_lobster wrote:I submitted a concern via facebook to Cap1 regarding my $300 CL and $59 AF. I was hoping for a CLI and/or fee removal. I got a quick Facebook message back saying that they would call to discuss. They called today and quickly offered a refund on the AF, but no CLI without a hard pull. I declined the hp and accepted the fee reduction. I told them that I may take them up on the CLI in the future when i feel i have a better chance of getting the increase. Not exactly what i was wanting, but I'll take it.
Thanks to the forum for giving me the confidence to deal with these types of things. Normally I would just sit back and just take it!
I would wait for Citi transition. It's happening now, so wait.
thats odd i got a cli with a sp talked to kevin from cap1 eo office