@trumpet-205 wrote:So this is how their frog protection works huh?
Pretty shocking that they can't even do a proper investigation following a chargeback.
I would say their fraud protection is pretty fine since if it happened on a bigger scale there would be some news coverage about this issue. Just because one person has a problem with Discover doesn't mean we all will..
@trumpet-205 wrote:
@Closingracer99 wrote:I would say their fraud protection is pretty fine since if it happened on a bigger scale there would be some news coverage about this issue. Just because one person has a problem with Discover doesn't mean we all will..
But when an EO throws an attuide of "well you got your money back so I don't see what's the problem" to you, it puts serious doubt on its corporate policy of dealing with fraud.
once again what happened to OP doesn't happen to everybody .... I have had no problem with Discover and so hasn't my mother. I never had to dispute with them but my mother has and never had an issue doing it. there is a saying ... Fool me once Shame on you, Fool me twice Shame on me. Personally once Bad experience doesn't mean Discover is "Bad"
@One7 wrote:I've had my card less than a year and other than this issue my only other problem has been trying to get a higher CL which has been impossible so far. I'm not going to get rid of this card by any means and I said YMMV in one of my earlier posts so of course it doesn't pertain to all. I'll just be more careful where I use it, I'll definitely be putting my big purchases and online purchases on my Amex and Chase cards for now on though where their fraud protection is ten times better. Even Barclay is far superior (at least in my experience) as where they sided with me instantly and solved the problem in a couple days. Unlike Discover where it took months and they just sneakily put the charge back on to my account as if I never disputed it. That EO can take his arrogance and shove it... lol. This card will get little use now.
+1
My mother had never had issues with discover but had an issue with Chase a few months ago with a dsipute so it's all YMMV. EO arrogance is bad but maybe you just got a bad person perhaps
@Anonymous wrote:Reading this thread sort of makes me want to close out my Discover account. What's worse, I recently opened up one of their Cashback Checking accounts for the $50 bonus.
I always heard anecdotally that they had a pretty good reputation regarding disputes. Does anyone have any good experiences with them on this?
I can share a positive experience. I've been an AU on my mothers card for two years now, doesnt show up on any of my credit reports so thats a bummer. Anywho I ordered four books last semester from bookrenter.com (awful company). I returned them and have the receipt, a document of the chat with their representative which stated how the items were being returned since their "free" packing slip didnt fly with USPS when I arrived, delivery confirmation details and copies of back and forth email correspondence since then. They claimed the package never arrived, then stated an 11lb 6oz box arrived empty - must be the heaviest empty box in history, now its back to the package was never located story. I contacted Discover and the representative was great! She placed an alert for the company on the card and when they attempted to charge me an automatic extended rental fee yesterday it went through but the funds will be issued back to the card within 3 business days. Any amount they attempt to charge from this point on will have the same result. So A+ grade for them up to now. Hopefully I'll have my own card in a few months 
@CallaLilyLover wrote:
@Anonymous wrote:Reading this thread sort of makes me want to close out my Discover account. What's worse, I recently opened up one of their Cashback Checking accounts for the $50 bonus.
I always heard anecdotally that they had a pretty good reputation regarding disputes. Does anyone have any good experiences with them on this?
I can share a positive experience. I've been an AU on my mothers card for two years now, doesnt show up on any of my credit reports so thats a bummer. Anywho I ordered four books last semester from bookrenter.com (awful company). I returned them and have the receipt, a document of the chat with their representative which stated how the items were being returned since their "free" packing slip didnt fly with USPS when I arrived, delivery confirmation details and copies of back and forth email correspondence since then. They claimed the package never arrived, then stated an 11lb 6oz box arrived empty - must be the heaviest empty box in history, now its back to the package was never located story. I contacted Discover and the representative was great! She placed an alert for the company on the card and when they attempted to charge me an automatic extended rental fee yesterday it went through but the funds will be issued back to the card within 3 business days. Any amount they attempt to charge from this point on will have the same result. So A+ grade for them up to now. Hopefully I'll have my own card in a few months
Well, at least we know they're not all bad.
As an aside, I have noticed that Discover doesn't report for AU's. I'll definitely be keeping that in mind when I add my kid as an AU on one of my cards.