Really Macy's? What should I do?

icyhot · ‎01-20-2016

I had a $78.04 balance on my Macy's account. I made a return and paid off the rest on the 18th. Well that's the day the statement closes, so instead of showing a zero balance it charged me interest 🙄 can I get this waived? This happened before not to long after I opened it.

SunriseEarth · ‎01-20-2016

Of course, it can be waived. Just call CS or chat and ask if the fee can be waived as a courtesy.

Something similar happened to me with Macy's. When they still had a separate line for "Special Events," I had paid the full amount of my regular revolving line. However, since I was near the end of the promo period for the Special Events line, they applied everything to that and then assessed interest on the remaining Revolving balance. I called, explained, and asked if the fee could be waived. It was resolved without issue.

14Fiesta · ‎01-20-2016

@icyhot wrote:
I had a $78.04 balance on my Macy's account. I made a return and paid off the rest on the 18th. Well that's the day the statement closes, so instead of showing a zero balance it charged me interest 🙄 can I get this waived? This happened before not to long after I opened it.

Did you pay it after the previous due date? If so that's most likely the reason you are being charged interest.

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Anonymous · ‎01-20-2016

Good luck...I was in the same boat and it took two phone calls and a couple emails to get it right. If it were me, I wouldn't both for $2. I did for mine because it was like $27.

They contacted me after I did a bad survey about my prior call. Goes to show that someone does read those.