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Established Contributor
Exonumist
Posts: 545
Registered: ‎07-03-2012
0

Re: Ridiculous.

The EO did a PC to Quicksilver and put in a request for a manual review on a CLI. Getting the 1.5% cashback is enough to keep me as the card just became the best for general spending. I'm happy with that. He also listened to and acknowledged some of the other issues that I have. Especially regarding front line CSRs. Just as an example when I asked a CSR for a PC they told me it wasn't available on my account. From what the EO contact said there was and had been an offer to upgrade. It's that kind of incompetence that drives me crazy with Cap1. As long as you only deal with the EO they are fine. Just wanted to update everyone who commented on the situation and say you guys were right about contacting the EO. I'll let you guys all know about the limit as well once I find out. 



Current Scores: TU 773 (5/30/14), EX 755 (4/20/13), EQ 732 (3/25/14)
Goal Scores: 780+
Last App: August 7, 2014
Regular Contributor
angelcred10
Posts: 214
Registered: ‎03-12-2013
0

Re: Ridiculous.


D-Wall wrote:

The EO did a PC to Quicksilver and put in a request for a manual review on a CLI. Getting the 1.5% cashback is enough to keep me as the card just became the best for general spending. I'm happy with that. He also listened to and acknowledged some of the other issues that I have. Especially regarding front line CSRs. Just as an example when I asked a CSR for a PC they told me it wasn't available on my account. From what the EO contact said there was and had been an offer to upgrade. It's that kind of incompetence that drives me crazy with Cap1. As long as you only deal with the EO they are fine. Just wanted to update everyone who commented on the situation and say you guys were right about contacting the EO. I'll let you guys all know about the limit as well once I find out. 


Great News, Good Luck!


Starting Score: 635 Current Score: 688(discover) 707 (Sallie Mae TU pull) Goal Score:720s
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Senior Contributor
myjourney
Posts: 25,589
Registered: ‎02-07-2013
0

Re: Ridiculous.

Congrats DWall

"Intelligence plus character--that is the goal of true education"
Cap1 EO link below
http://lmgtfy.com/?q=Capital+One+CEO+email+address+#seen
Last 5 apps 6/6/13
Established Contributor
Exonumist
Posts: 545
Registered: ‎07-03-2012
0

Re: Ridiculous.

Just signed in to my account and they bumped the limit up to $3,000. Not as much as I want, but it's good for now. The EO had said it would take about a week for the pc to go into effect, but once it does this card is actually going to have a place in my wallet again. 



Current Scores: TU 773 (5/30/14), EX 755 (4/20/13), EQ 732 (3/25/14)
Goal Scores: 780+
Last App: August 7, 2014

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