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Just tested it with mine too. Didn't work either. 13K SL. I thought the minimum for Visa Infinite was 10K.
My Ritz was erased so I asked for a new one and it arrived today as a plastic one also.
The CSR said it was you Sapphire Reserve junkies using up all of the metal.
He said as soon as they open up a new mine in Congo and a smelting plant Guatemala to handle all of the business, I could call back
Got another package from Chase in the mail, looked identical to the previous box that my plastic Ritz came in - Because it was. For some reason they sent me another plastic Ritz! Thanks Chase!
On a different note, I've spent the requisite $5000 for the 3 free nights. Just have to wait until the transactions post, then I should be good to go! Also, received my Priority Pass Select Card in the mail. Read something about a CSR user getting reimbursed for a Priority Pass membership as apparently PP Select doesn't get one access to United Priority Pass Lounges? Anyone look into this?
Also, Visa Discount Air still not working.