Called again today. I asked if I could do a product change to another store card...... Answer: NO. Said I would have to reapply for another store card. No thank you.... I asked if I could move the credit limit to another CITI card I have...... Answer: NO. I said, "So, basically the card is useless?" Answer: YES CSR said I could close the account now or let it close out on its own. I elected to let it close out on its own to help with utilization.