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Samsung Pay - Cards suspended? Amex, Citi...?

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Anonymous
Not applicable

Samsung Pay - Cards suspended? Amex, Citi...?

Just got emails from both Citi and Amex that my cards have been suspended on Samsung Pay. Called up the banks and they said that apparently I requested them to be suspended. Have no idea what caused this. I havent changed anything and I'm not crazy (I hope). Anyone else having issues?

Message 1 of 4
3 REPLIES 3
longtimelurker
Epic Contributor

Re: Samsung Pay - Cards suspended? Amex, Citi...?

I have Amex and Citi cards in Samsung Pay, and they still seem to be working.   Since it happened to both of your cards at the same time, I would suspect something happened to you samsung pay account.  Are there other cards still there?

Message 2 of 4
Anonymous
Not applicable

Re: Samsung Pay - Cards suspended? Amex, Citi...?

The banks cannot differentiate between you or Samsung requesting the suspension. I would contact Samsung Pay at
1-844-SAM-PAYS to inquire further.
Message 3 of 4
Anonymous
Not applicable

Re: Samsung Pay - Cards suspended? Amex, Citi...?

I had the same issue with Citi a couple months back. My cards all of a sudden were suspended. I called and Citi just told me to remove the card from Samsun Pay and add it again. It worked for me.
Message 4 of 4
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