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04-08-2009 02:15 PM
After investigating I found out that it was not a unsecured card but a secured card that I didnt have to put any money into the account.
Ok, now I am confused. How is this card "secured" if you never paid a deposit? It can't be secured by nothing. Either the CSR you spoke to is clueless, or BofA has really screwed up.
04-08-2009 02:45 PM
Im really confused about my card too. It shows up as just a Platinum Plus Visa. I never knew it was a secured card I didnt do a deposit of any kind. So I spoke to 5 different representatives from several departments and they all said it was secured. 2 reps said the card would unsecure sometime in August and the others said the card would never unsecure and I cant do a product change but invited me to get an actual secured card and put a deposit.
This entire situation sucks and I wish someone was actually informed about my account.
04-08-2009 03:28 PM
You really need to call a backdoor # and speak to a superviser. Make sure to ram the point home that you never paid a deposit, how can it possibly be secured? Secured by what?
Failing that, say you want to close the account and you want your $500 back.
04-08-2009 11:38 PM
I do have a checking and savings account with them but it isnt the 99/500 offer no money was ever taken out of my account I never made a deposit of any kind and I just recently found out that it was secured. Im going to call the backdoor number tomorrow and see if anyone can explain this to me.
04-08-2009 11:44 PM - edited 04-08-2009 11:45 PM
Could it be that they are using your savings account as security? They would take the money out ONLY in case of non-payment of the balance.
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