DW apped for a new account and was told for an immediate decision to call a number. She called the number, and whoever answered didn't know how to help her, she just kept asking for her account number. DW hung up and called back. This time, she was transferred to new accounts, however she just received a recording that the office was closed. The 2 things I find odd are: 1. The number Amex provided online doesn't appear to be the number to call to complete the application. and 2. The hours are listed as M-Sat 8 to midnight and Sun 10 to 9, but apparently they are closed on Sundays. 
My DH has a FA on his cr and he had to call in too. The first CSR didn't know why he was calling in either. It took a few minutes and explaining before the CSR transferred him to the correct dept.
I believe the office she'll need to speak to is closed on weekends. Sounds like Verifications Dept.
