Statement balance

[Anonymous]

Okay, so I am a little confused. I am new to the credit card world (I got my first credit card about 3 months ago). I use my credit card for everything because I get 1% back on everything. Whenever that payment becomes accessible, I am quick to pay it off. When I pay it off, I also pay it off by using pay full balance. I recently noticed that I have $xxx statement balance for September that could also be paid off. I am curious as to why I have to pay that if I pay off my credit card balance in full whenever I use it? I have capital one Journey if that matters at all. Thanks for the help!

[Anonymous]

hmm, is there a monthly fee or annual fee on the card?  Maybe it just hasn't updated- have you checked online?  If you are sure you paid it off- just check your bank account and cross reference with your Cap acct and call customer service

[coldnmn]

 I'm assuming September balance where you say could you meant should be paid off. If that's the case your payment may still be pending when your statement closed showing a balance until payment posts.