Reply
Established Contributor
Watchmann
Posts: 985
Registered: ‎05-14-2008
0

Re: Stupid Sears ... or stupid me!


bmagnant wrote:
I'm the OP. There was an additional 5% discount if you used your Sears card. All they had to do to keep my business was offer me the 5% discount with another payment option. I left that out of the original post. That is why I was fixated on the Sears account. I was a little peeved that I never received any notice my account was being closed.
I understand closing an inactive account... I don't understand not wanting to make the sale.

Brent 
 

Well, that changes the equation.  I agree they could have offered the 5% discount and let you use another card or payment option to keep your business.  Having them soft your credit file to get you a new account on the spot as someone else suggested is probably asking a bit much.  Sales people on the floor are not credit specialists and unless you got a savvy manager (good luck) that probably wasn't going to happen.  I've had accounts closed a few times and I can't remember them ever sending me a notification.  I found out by looking at my credit report.   

Valued Member
bmagnant
Posts: 39
Registered: ‎02-21-2008
0

Re: Stupid Sears ... or stupid me!


Watchmann wrote:

bmagnant wrote:
I'm the OP. There was an additional 5% discount if you used your Sears card. All they had to do to keep my business was offer me the 5% discount with another payment option. I left that out of the original post. That is why I was fixated on the Sears account. I was a little peeved that I never received any notice my account was being closed.
I understand closing an inactive account... I don't understand not wanting to make the sale.

Brent 
 

Well, that changes the equation.  I agree they could have offered the 5% discount and let you use another card or payment option to keep your business.  Having them soft your credit file to get you a new account on the spot as someone else suggested is probably asking a bit much.  Sales people on the floor are not credit specialists and unless you got a savvy manager (good luck) that probably wasn't going to happen.  I've had accounts closed a few times and I can't remember them ever sending me a notification.  I found out by looking at my credit report.   


 
When I got home, I called the credit card side of the house and they told me they used to reactivate accounts with 30 days, but even then it was a hard pull. So they decided to do away with reopening, and just make everyone go thru the new account process. Which I would have done if I wasn't in the middle of building a house.
Brent

 

Frequent Contributor
74king
Posts: 403
Registered: ‎04-08-2009
0

Re: Stupid Sears ... or stupid me!


Watchmann wrote:

bmagnant wrote:
I'm the OP. There was an additional 5% discount if you used your Sears card. All they had to do to keep my business was offer me the 5% discount with another payment option. I left that out of the original post. That is why I was fixated on the Sears account. I was a little peeved that I never received any notice my account was being closed.
I understand closing an inactive account... I don't understand not wanting to make the sale.

Brent 
 

Well, that changes the equation.  I agree they could have offered the 5% discount and let you use another card or payment option to keep your business.  Having them soft your credit file to get you a new account on the spot as someone else suggested is probably asking a bit much.  Sales people on the floor are not credit specialists and unless you got a savvy manager (good luck) that probably wasn't going to happen.  I've had accounts closed a few times and I can't remember them ever sending me a notification.  I found out by looking at my credit report.   


First of all get facts straight first before speaking...nobody stated anything about soft-pulling your credit to get a NEW account opened. Soft-pulling can be done for reinstating........reinstating an existing cardholder account, my wife had the same thing happen to her a few years back "and it can be done". Any card that has been closed due to inactivity can be reinstated if to much time has not past usually no more then a year or so.

 

King 

Equifax 787, TransUnion 793, Experian ? FAKO--> Who Cares
Regular Contributor
hyprble
Posts: 168
Registered: ‎11-05-2008
0

Re: Stupid Sears ... or stupid me!

I had a Sears account closed on me for inactivity (I wasn't notified and had no idea until I checked my credit report).  I was bummed I lost another $4000 credit line which affected my debt to credit ratio, but I guess I should've used the card at least once.  I agree good customer service would've been to extend you the 5% discount, but who knows what their manager policies are with that kind of stuff at big stores.

Starting Score: 557 (2005)
Current Score: 803
Goal Score: 805


Take the FICO Fitness Challenge
Valued Contributor
Imhotrodcrazy
Posts: 1,532
Registered: ‎03-11-2009
0

Re: Stupid Sears ... or stupid me!

[ Edited ]

Bmagnant,

 

I agree with you, I did  the same with Sears about 20 yrs ago.  I had a legit gripe with Sears and they would not budge, so,  I closed the account and have not been back to Sears since.  Stick to your principles and say the hell with everyone else. ( i.e. companies )

Message Edited by Imhotrodcrazy on 06-03-2009 06:43 PM
FICOS
TU 805 11/3/14
EX 806 10/26/14
EQ 825 11/8/14
NASA 30K / / Amex 16.5k / / Chase Freedom 10.6k / / / / / SD'd US Bank Cash+ 20k, LOC 15k
Goal - At my age, just staying alive
Regular Contributor
Kay_Cee
Posts: 201
Registered: ‎01-16-2008
0

Re: Stupid Sears ... or stupid me!

Sears cards are issued by Citi Bank for their prime customers or HSBC for sub-prime.  Doesn't that explain the hard pull and the lack of flexibility in this situation??:smileywink:
Established Contributor
Watchmann
Posts: 985
Registered: ‎05-14-2008
0

Re: Stupid Sears ... or stupid me!


74king wrote:

 

First of all get facts straight first before speaking...nobody stated anything about soft-pulling your credit to get a NEW account opened. Soft-pulling can be done for reinstating........reinstating an existing cardholder account, my wife had the same thing happen to her a few years back "and it can be done". Any card that has been closed due to inactivity can be reinstated if to much time has not past usually no more then a year or so.

 

King 


Sorry, King, for not getting my facts straight before speaking, but the OP said;  "When I got home, I called the credit card side of the house and they told me they used to reactivate accounts with 30 days, but even then it was a hard pull. So they decided to do away with reopening, and just make everyone go thru the new account process."  Looks to me that no reinstating is possible with Sears and a soft pull would be of no help.  It was a hard pull or nothing. 

Frequent Contributor
74king
Posts: 403
Registered: ‎04-08-2009
0

Re: Stupid Sears ... or stupid me!


Watchmann wrote:

74king wrote:

 

First of all get facts straight first before speaking...nobody stated anything about soft-pulling your credit to get a NEW account opened. Soft-pulling can be done for reinstating........reinstating an existing cardholder account, my wife had the same thing happen to her a few years back "and it can be done". Any card that has been closed due to inactivity can be reinstated if to much time has not past usually no more then a year or so.

 

King 


Sorry, King, for not getting my facts straight before speaking, but the OP said;  "When I got home, I called the credit card side of the house and they told me they used to reactivate accounts with 30 days, but even then it was a hard pull. So they decided to do away with reopening, and just make everyone go thru the new account process."  Looks to me that no reinstating is possible with Sears and a soft pull would be of no help.  It was a hard pull or nothing. 


I can't speak too that....I can only speak to what I know and what my wife went through. Maybe they changed their policy. But in any case, all is well.

 

King

Equifax 787, TransUnion 793, Experian ? FAKO--> Who Cares
Senior Contributor
txjohn
Posts: 4,214
Registered: ‎09-12-2008
0

Re: Stupid Sears ... or stupid me!

REMINDER:  Sears has nothing to do with Sears Credit.  It is backed by Citi.  So, it isn't Sears that doesn't want your business, it's Citi.

Credit Scoring 101 - Tuscani   *  Guide to Common Abbreviations
Frequently Requested Threads * FICO High Achievers  *  FICO Score Estimator


09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
03/28/2009 TU: 814, EQ: 810, EX: 781 (02/12/2009)
05/18/2005 TU: 563, EQ: 580, EX: 549

myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

>> About myFICO
FICO Score - The Score that matters
Click to Verify - This site chose VeriSign SSL for secure e-commerce and confidential communications.
Fair Isaac Corporation is a BBB Accredited Financial Service in San Rafael, CA
FOLLOW US Social Media Facebook Twitter Pinterest Google+
}