I'm gonna have to assume Peggy was just on her smoke break. I talked to her earlier tonight.
@logan_720 wrote:I'm gonna have to assume Peggy was just on her smoke break. I talked to her earlier tonight.
@logan_720 wrote:I'm gonna have to assume Peggy was just on her smoke break. I talked to her earlier tonight.
HA HA HA HA!!!
@pipeguy wrote:I very rarely call any CSR as I generally do everything by email and don't really need much hand holding. That being said, I called Capital One tonight to cancel a MasterCard that I rarely used, a basic Platinum card with a low credit limit ($750). Once past the automated menu I was connected to a USA based CSR who was very professional, friendly (we discussed where I lived in Virginia as his son worked about 10 miles from where I live), and helpful. I told him I wanted to cancel the card and there was no hard sell, no pressure, just a question of why? I said low limit, high APR (22.9%) and the card had an annual fee ($36 a year paid at $3 a month). I have two other Capital One cards, 1 rewards MC and a Sony Visa card (no AF, higher limits and lower APR).
Basically I said the card no longer fit my needs and he said "I can understand that". The card was closed ($00 balance, I always PIF every month anyway), immediately updated on the web site as closed and I was told that the card would be reported to the CRAs as paid in full - closed by customer, within 30 days. I guess Peggy is on vacation because the guy I got as a Capital One CSR couldn't have been more professional and friendly.
Usually people don't report the pleasant CSR experiences. And for the unpleasant ones, a fairly large amount of the time, the customer is Peggy shouting at some poor CSR because the customer doesn't understand how something is supposed to work on his/her account.