Reply
Valued Member
Posts: 41
Registered: ‎08-03-2012
0

Target Security Breach Fallout

I had the misfortune to use my BOA Cash Rewards card and my Chase Southwest card at Target during the period of the security breach.  With no notice, BOA “closed” my account and reissued a new card number. I discovered this when I went online to check my account. When I called to find out what was going on, a CSR explained that it wasn’t really closed – they just deactivated that number and issued a new card with a new number.  I just can’t believe they did it without notifying me.  The CSR said they mailed the new cards with an explanation.  On the flip side – Chase sent me an email saying my current card is being replaced and that the current card will be honored until February 21st or until I activate the replacement card.  Chase certainly wins in the customer service comparison…

 

Has anyone else experienced this?

BofA AAA Visa 16K, PNC Flex Visa 15.9K, BofA Cash Rewards 6K, Chase Southwest Visa 12K, Cap One Quicksilver 6K, AmEx BCE 16K
Super Contributor
Posts: 7,132
Registered: ‎02-27-2013
0

Re: Target Security Breach Fallout

This practice by BofA, as irritating and inconvenient as it may be for the customer, isn't out of the norm.

Banks want to replace their cards ASAP to minimize on losses and fraud. In order to do so, one of the best ways to do it is to reissue it and cancel the old numbers right away, rather than to take their own sweet time trying to contact customers first. Some customers may not be reached the first time, and it may take up to several days before the bank even gets a hold of them. This does make it inconvenient for the customer, especially if you are overseas.
JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).
Moderator Emeritus
Posts: 4,875
Registered: ‎11-02-2010
0

Re: Target Security Breach Fallout

Yes, I experienced the exact same situation that you described. The notification came by email about a week later. I just happened to log on to check on the status of my account, as I like to keep a close eye on things, and discovered that the account wasn't available. I called up the 800 number on the back of the card and the automated system told me the account was closed. I spoke to a CSR who explained that it was because of a security breach reported by a merchant (Target? I asked. Yes, was the answer.) and that they had already issued me a new card. The card arrived yesterday. You should be fine, but I agree that they should have informed customers sooner.


Current Scores: EQ 775 (03/04/2014), EX 756 (03/01/2014), TU 760 (03/01/2014)
Ruby Spade Garden Club Member - Last App: 03/04/2013 - No apps until 2014
Cards: Cap1 Venture 6.4k, Cap1 Quicksilver MC 1.75k, BankAmericard 1-2-3 Visa Signature - UCF Alumni Association 5k, Discover 7k, Citi Diamond Preferred MC 10.35k, Wells Fargo Rewards Visa 7k, Chase Freedom 5k, Chase Ink 7.5k, Amex Green NPSL, Dillard's Amex 7.5k, JC Penney 7.5k, Kay Jeweler's 5.1k
Senior Contributor
Posts: 3,906
Registered: ‎10-02-2012
0

Re: Target Security Breach Fallout

My DS used her WF Debit card last week at Target. Is it safe to use cards at Target now?

Chase Zappos Rewards VISA $500 (Just have 1 credit card)
Banking with Wells Fargo
Gardening since 02-01-14
Community Leader
Senior Contributor
Posts: 18,370
Registered: ‎12-13-2013
0

Re: Target Security Breach Fallout


BearsAndTurtlesRtheBest wrote:

My DS used her WF Debit card last week at Target. Is it safe to use cards at Target now?


I would not be using plastic of any sort at Target and be paying with cold hard cash, not even check which they will convert to electronic....

EX Fico 08 BC 04/15: 790 (0); EX Fico 04 V2 06/14: 775
EQ Beacon 5.0 12/14 757
TU Fico 8 04/15: 757 (0)
Contributor
Posts: 180
Registered: ‎08-18-2012
0

Re: Target Security Breach Fallout

I wouldn't trust Target with a ten-foot pole, for quite awhile - at least until the senate hearings make their conclusions and until Target fixes their multiple issues with Target credit/debit cards, gift cards, backtracking on returns and refunds, admits their online shopping site is snafu'd, and comes clean about why they stored customers' data for so long and with whom they shared it with.  JMO.

Senior Contributor
Posts: 3,906
Registered: ‎10-02-2012
0

Re: Target Security Breach Fallout

Yeah hopefully she didnt get herself into trouble, How would we know she got into a big mess? 

Chase Zappos Rewards VISA $500 (Just have 1 credit card)
Banking with Wells Fargo
Gardening since 02-01-14
Senior Contributor
Posts: 4,694
Registered: ‎02-23-2011
0

Re: Target Security Breach Fallout

As is usually the case, this breach could have been more widespread than what Target initially had reported.  

 

There have been reports that personal information may have been compromised (home, phone numbers, email addresses, and even encrypted debit pin #s).

 

 

Contributor
Posts: 180
Registered: ‎08-18-2012
0

Re: Target Security Breach Fallout

Open123, those reports have already been confirmed.  Target admitted the methods they used to email their customers for signing up to the credit-monitoring - the info they gathered was from previous sales, email addresses used for sign-ups, baby/wedding registries, surveys, online shopping, their Target card app info and god knows what else (employee applications anyone?), much of this on people who had not shopped or had anything to do with Target in years.  Scanning DL's I'm guessing, is also a major contention but Target is sidestepping that one.

Senior Contributor
Posts: 4,694
Registered: ‎02-23-2011
0

Re: Target Security Breach Fallout


RnJ wrote:Scanning DL's I'm guessing, is also a major contention but Target is sidestepping that one.

If they engaged in this practice, those compromised should start a class action suit and sue them for damages.

Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.