@Anonymous wrote:
When you try again via the portal:
1. Make sure you include the entire set of numbers from the EX CR.
2. Also include the date of the account shown on the CR.
In my case, I called and spoke with a half a dozen CR's. Got no where. I faxed EX information in along with a letter explaining what I wanted - this was to a fax number that one of the CR's gave me. Again - dead end. Then, on a whim, I just posted this information via email from the portal and BANG - it worked.
Keep trying - you will get what you are looking for!
Ray
the thing is that the creditsecure pull and the DIRECT EX pull from the EX website show the same number with XXXX as the last four
