I agree that Wells Fargo is a nightmare. I had a checking account and secured credit card with them for all of a week. Everything was like pulling teeth, and in the end, could not even accomplish what I needed to. Every CSR told a different story. Even their executive office was a joke. Walk into a branch? I live in Hawaii and there are no branches here, thank goodness. The only thing they were good at was pushing you from one "product specialist" to another to do a hard sell of some unneeded and unrelated "product." What a sad joke. For all who are happy with WF, more power to you. OP, you're much better off being done with them.
In retrospect, I should have went into the nearest branch to get the run around, so, you know, I can see the person making a mockery of me. 
I have a wells Fargo home project visa Crédit card that was opened when I had my windows installed in my home. My chase bank account is connected to the account I made payments for over a year with no issues.. but I think you did the right thing it's an inconvenience why deal with it I'm at work 12hrs a day no way I would have time to go to a branch every bill is paid from my phone so I definitely hear you
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@northface28 wrote:In retrospect, I should have went into the nearest branch to get the run around, so, you know, I can see the person making a mockery of me.
That's a whole different issue if that'd happened. You have every right to be annoyed or more in this case, this isn't on you this was WF being utterly stupid.
That said, there's some merit to the "go in and talk face to face" idea. It's simply more personal than a phone call and they often know shortcuts through all the idiotic bureacracy plus it's more difficult for someone to treat you badly in person than it is on the phone (or worse, online). That's just human nature.
I'm fortunate enough that pretty much every bank in the US or Asia has a branch within a 5 minute drive of where I live (benefits of a multicultural suburbia with moderately expensive real estate prices I guess) and historically when I've needed something reversed (dumb BOFA fees) I've always gotten a better response when I walked in and explained the situation as stupid, fix it.
Phone reps get a bad rep, everyone has bad days and customers often make it worse... if the caller right before you utterly sucked or if it's just been one of those days, it's hard as a CSR to be as good as they should be when you reach them. Not saying that makes it right, and like other posters I agree this particular issue is completely lame on WF's part, but that is the unfortunate reality of doing business on the phone where you can't smile at a person and at least make them feel slightly better and establish a more personal relationship right then and there by some amount.
