01-22-2013 04:31 PM - edited 01-25-2013 01:23 PM
So long story short, I cancelled my Cap1 Classic MC account last May after piss-poor customer service to avoid an AF, and because it was stuck at $500. After seeing all the success with the executive office, I decided what the hell, let's see if they can reopen my account and make it useful again.
I emailed the office last Thursday and asked if it was possible to reopen my closed account, waive the AF permanently, increase the limit, and maybe get some rewards. I got a call later that night and I missed it, but the guy gave me the number to the executive office (yes, there's an 800 number that takes you directly to the EO) and asked me to call back. So I spoke with him Friday and he said he received my email and he was going to see what he could do and get back to me. Great!
So I receive a call today from him, basically saying he is still working diligently to see if he can get the account reopened and he will call me with updates, etc. I thought it was very professional of him to call me just to ensure I was aware that the was working on it, and providing me updates. He said he sent my request to get "researched" or something and we should know something soon.
Anyway, fast forward to 5 minutes ago...I logged onto my old Cap1 account just for the hell of it and saw that my account is no longer listed as "closed" as it was just days ago! I haven't yet received a call from him but I assume it will likely be tomorrow. The limit is still $500 but he never asked me for income, nor what I wanted as far as an increase; the main ordeal was just whether or not the account could even be opened. Hopefully I'll get a call tomorrow and be able to get an increase and maybe even a PC to their Cash Rewards card!
Even if they don't increase it, I'm impressed that they managed to open an account that was closed over 8 months ago. I'll keep it opened regardless of what they do (assuming the AF is waived) as it is my oldest TL. I initially closed the account as a knee-jerk reaction which I later had second thoughts about, so I'm glad that at the very least, it APPEARS as if I will get my oldest TL re-activated.
I will post updates on what happens from here! Wish me luck!!
UPDATE: I just received word that they increased my CL to $3000 and gave me 1% cash back with a 50% annual bonus!! Very, very satisfied!
01-22-2013 04:58 PM
Wow! That's a great response & action from them. I dealt with Cap One's Exec Office this past October - they increased my CL from $1300 to $8000 (exactly the amount I asked for). I've had my card for just about 9 years, so I was going to keep it open regardless, but they just made it an even easier decision.
Good luck on the CLI and PC. They sure suprised me and I'm betting they will continue to surprise you.
01-22-2013 05:00 PM
I really think Capital One is making a concerted effort to do right by its cardholders. I received a generous CLI and I haven't had my card long at all.
01-22-2013 05:20 PM
I sure hope they're trying to get better...because they were AWFUL when I was a customer. By all accounts it appears as if they're serious about improving customer experience.
I'm going to ask them for $5000 and see where it goes. I had the card for a little over a year before I cancelled...but at least now, even if they don't do much, I have his direct line and will definitely be contacting him if I have any issues in the future.
01-22-2013 05:26 PM
01-22-2013 06:27 PM
Wow! Congrats! Did they do a HP?
01-22-2013 07:24 PM
01-23-2013 10:17 AM