01-22-2013 04:31 PM - edited 01-25-2013 01:23 PM
So long story short, I cancelled my Cap1 Classic MC account last May after piss-poor customer service to avoid an AF, and because it was stuck at $500. After seeing all the success with the executive office, I decided what the hell, let's see if they can reopen my account and make it useful again.
I emailed the office last Thursday and asked if it was possible to reopen my closed account, waive the AF permanently, increase the limit, and maybe get some rewards. I got a call later that night and I missed it, but the guy gave me the number to the executive office (yes, there's an 800 number that takes you directly to the EO) and asked me to call back. So I spoke with him Friday and he said he received my email and he was going to see what he could do and get back to me. Great!
So I receive a call today from him, basically saying he is still working diligently to see if he can get the account reopened and he will call me with updates, etc. I thought it was very professional of him to call me just to ensure I was aware that the was working on it, and providing me updates. He said he sent my request to get "researched" or something and we should know something soon.
Anyway, fast forward to 5 minutes ago...I logged onto my old Cap1 account just for the hell of it and saw that my account is no longer listed as "closed" as it was just days ago! I haven't yet received a call from him but I assume it will likely be tomorrow. The limit is still $500 but he never asked me for income, nor what I wanted as far as an increase; the main ordeal was just whether or not the account could even be opened. Hopefully I'll get a call tomorrow and be able to get an increase and maybe even a PC to their Cash Rewards card!
Even if they don't increase it, I'm impressed that they managed to open an account that was closed over 8 months ago. I'll keep it opened regardless of what they do (assuming the AF is waived) as it is my oldest TL. I initially closed the account as a knee-jerk reaction which I later had second thoughts about, so I'm glad that at the very least, it APPEARS as if I will get my oldest TL re-activated.
I will post updates on what happens from here! Wish me luck!!
UPDATE: I just received word that they increased my CL to $3000 and gave me 1% cash back with a 50% annual bonus!! Very, very satisfied!
01-22-2013 04:58 PM
Wow! That's a great response & action from them. I dealt with Cap One's Exec Office this past October - they increased my CL from $1300 to $8000 (exactly the amount I asked for). I've had my card for just about 9 years, so I was going to keep it open regardless, but they just made it an even easier decision.
Good luck on the CLI and PC. They sure suprised me and I'm betting they will continue to surprise you.
01-22-2013 05:00 PM
I really think Capital One is making a concerted effort to do right by its cardholders. I received a generous CLI and I haven't had my card long at all.
01-22-2013 05:20 PM
I sure hope they're trying to get better...because they were AWFUL when I was a customer. By all accounts it appears as if they're serious about improving customer experience.
I'm going to ask them for $5000 and see where it goes. I had the card for a little over a year before I cancelled...but at least now, even if they don't do much, I have his direct line and will definitely be contacting him if I have any issues in the future.
01-22-2013 05:26 PM
01-22-2013 06:27 PM
Wow! Congrats! Did they do a HP?
01-22-2013 07:24 PM
01-23-2013 10:17 AM
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.