cancel
Showing results for 
Search instead for 
Did you mean: 

UPDATE!!!

tag
avajane511
New Member

UPDATE!!!

I apologize for this being a new thread instead of just a reply on my original. Please move to proper location original should be titled "Comenity closed? Frozen? Smiley Sad" from yesterday:/ not sure why I posted a new one, sorry:/ not much of a forum user.

 

 suppose I got the best I could get!

I called the VS Angel card number on the back and spoke with a fraud protection specialist. I explained what happened with the HSN account and she said she wasn't sure but she thought I'd just have to reapply for everything. Put me on hold for 20 minutes trying to find a sure answer.

She comes back on the line and says, "I was able to take a look at your credit history with the VS account and your other Comenity backed cards. We would hate to lose such a loyal customer so what I am able to do is retry the verification. She did and asked the same questions the HSN person asked and here's the kicker:

I GAVE THE SAME EXACT ANSWERS (all of which were doesn't apply or none of the above!) and she said she had never seen that before where all the question were none of the above or didn't apply. The n she says glorious words, "But it looks like it worked! You know what I can do? Unfortunately I can't reopen HSN since it shows closed for ail ute to verify already, but I can reinstate ALL your other comenity backed cards".

I about died! That was about the best answer I could've gottenSmiley Very Happy within minutes I was able to log back in and everything was back to normal as if it didn't happen.

And I'm ok about HSN because my husband applied with me listed on his account and it was immediately approved. So I guess other than taking a small hit for having a 3k account closed that's about as good as I could've asked for for a resolutionSmiley Happy

Message 1 of 5
4 REPLIES 4
avajane511
New Member

Re: UPDATE!!!

Sorry for the typos, typing on a broken iPhone screen.

Should be 'closed for failure to verify" instead of ail ute lol
Message 2 of 5
Anonymous
Not applicable

Re: UPDATE!!!

fix your screen girl! you had me legit confused lol
Message 3 of 5
avajane511
New Member

Re: UPDATE!!!

I'm too cheap!Smiley Wink duct tape is holding it together right now until my free upgrade dateSmiley Very Happy
Message 4 of 5
Anonymous
Not applicable

Re: UPDATE!!!

oh the glorious functions of duct tape....
Message 5 of 5
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.