@zoe15 wrote:
I just apped for a USAA Amex because I've had a USAA MC for 6 months that I've been using repsonsibly. I also recently received offers for 0% APR and a pre-approved auto loan under "My Offers." For this reason, I thought I might be eligible for a second card. I was denied for "Excessive Obligations," though I only have a $6,000 auto loan, 2 student loans on the IBR repayment plan, and a small amount charged to my 3000 CL MC. When I called USAA to inquire, the CSR said the best thing to do is to call Equifax to find out what my "Excessive Obligations" might be. This confuses me because doesn't Equifax simply supply companies with my credit report, and each company makes decisions based on that information. In other words, wouldn't it be USAA and not Equifax that thinks I have excessive obligations. When I asked if underwriting could explain my denial, she said she couldn't talk to underwriting and neither could I. I'm just confused because I feel USAA should be the ones to explain the denial, not the CRA.
Any advice?
The CSR is probably not well versed on how credit works.... I've never seen it myself on USAA, but I assume you might have a chance if you call and ask for a recon or manual review.
I was denied my first time applying for this card too, but a few months later it popped up on my pre-approved offers tab, so I went for it and got it.
Good luck!
