06-06-2011 12:35 PM
Is there a backdoor number for USAA? The Backdoor thread only has a number for secured cards.
I tried calling the 800# on the website and asking for the "credit card" dept. The guy who answered just said that they don't have info about why I was declined because they're not a credit bureau. Really??? What dept. or number/extension do you call for a recon?
Also, I was wondering how you call for a recon. What do you tell the rep? Do you ask for underwriting?
06-06-2011 01:00 PM
I just called and spoke w/a diff rep in CC dept. This is what she said:
She has NO info about why I was declined
She can't access my app or do anything to approve me for credit (i.e. they don't do recons.)
All I can do is wait 6 to 12 mos and reapply
I thought people on this forum have done recons through USAA, but maybe I was mistaken. If anyone has any info that would be helpful, I'd really appreciate it.
06-06-2011 01:02 PM
06-06-2011 01:37 PM
That's what's so confusing... I spoke w/several reps, incl 2 in the CC dept., and there doesn't appear to be a way to recon. I thought people here have talked about it, but that may have been a diff CCC and I'm remembering wrong.
I guess I shouldn't have taken the chance. Now my EQ has 3 inquiries, and one of the reasons for decline was "too many inquiries," which when they pulled was only 2. Hmmm. Just doesn't make any sense to me.
Would really appreciate knowing if anyone has recon'd w/USAA and/or if there is a number or extension/dept. to call.
06-06-2011 01:58 PM
The rep in the CC dept. said that I couldn't speak w/underwriting dept.
06-06-2011 02:09 PM
You are correct, USAA will not allow you to speak to an underwriter. Did they mention that they are sending a LOE on the reason for your denial? Most CC companies who deny you will send one out explaining the reasons for your denial.
What's your credit score and report look like, any negatives? Were they recent, old?
06-06-2011 02:19 PM
Wow they must of changed there policy, looking back at old threads people were able to talk to an underwriter
06-06-2011 02:22 PM
Or maybe it is just reliant on who exactly you talk to. Those posts you just mentioned are 3 years old. I was also denied the privilege of speaking to an underwriter but again, maybe this isn't the case for all. I guess if someone has spoken to an underwriter recently with USAA, let us know how you did it.
06-06-2011 05:04 PM
Well, I don't know. I just read through all of the posts in that thread and it doesn't look like they really did them back then either. I think one person was claiming that they got a recon but others were told they don't do it.
I could have sworn that I had read recent posts where people were declined for USAA and called in for a recon (or a larger CL). I must have gotten USAA mixed up with another bank or CU. Shoot.
If anyone does know how to contact USAA for a recon, please let me know.