No credit card required
Browse credit cards from a variety of issuers to see if there's a better card for you.
I signed up for the USBank FlexPerks Travel Rewards Visa late last August, so just approaching its first anniversary. I took advantage of the summer Olympics promo, but have continued to use the card for $100-$200 of spending per month. I'm not interested in paying the annual fee, so I called customer service. I poked around that I was thinking about cancelling the card because I didn't want to pay the annual fee. "Ok, we can cancel the card." Poked around about isn't there some way to avoid the annual fee. Explained while I liked the features of the card when I opened it, since then, point redemptions had been devalued and point earnings are being reduced for charitable contributions. As such, it isn't worth the annual fee to me any more. "Well, you'll have to decide that for yourself; we can close the card or you can pay the annual fee."
Called back again, got a different CSR. Went slightly different route; explained that I didn't want to pay the annual fee and why (rewards deflation) and asked about converting to a different USBank card product (thinking Cash+). He went away for a few seconds and came back and said, "no, there are no conversion offers available to you for this card." None? I pressed further and mentioned Cash+ specifically. Nope, I can't convert the card to the Cash+ or any other card. I can close it or pay the annual fee.
I have 8,000 FlexPerks points available on this card, and you can only redeem in increments of $50. (I had thought it was that you needed to have *at least* 5,000 points to redeem, but you can only redeem in *increments* of 5,000.) I've already transferred the max points this year to my wife's account. I either cash out at $50 and leave $30 on the table, or pay the annual fee. Another idea I had was to transfer 20,000 points back from my wife's account to mine. That will give me an even 10,000 points. I cash out for $100 and close the account. That's probably the route I will take.
Sad to think that USBank doesn't like me enough to keep me around.
Chris.
The bank's CSRs probably have your internal profit score visible, or the UW at least show you as a profitable or not profitable user of the card.
My guess is that they see you're just a financial loss and if they waive the fee or PC you to a fee-free card, they likely won't see any profit either way.
Anything spooky on your credit reports or your history with USBank?
100 to 200 a month spend is very small. You aren't profitable to them.
@Anonymous wrote:The bank's CSRs probably have your internal profit score visible, or the UW at least show you as a profitable or not profitable user of the card.
My guess is that they see you're just a financial loss and if they waive the fee or PC you to a fee-free card, they likely won't see any profit either way.
Anything spooky on your credit reports or your history with USBank?
Nope, nothing really scary on my report, except for a lot (45) of cards, mostly at $0 balance.
FICO is around 820, but if they dig into the details, they'd see that yes, I PIF everything.
And if they look at my USBank history specifically, they'll see that most months I do charge very little, and nearly 100% of that is in bonus categories.
So very much a loser of a customer (in bank profit terms).
Chris.
It doesn't surprise me that US Bank made no effort to retain you. Most financial institutions do not seem willing to waive fees and offer bonuses to retain cardholders. Chase, Citi, and Amex certainly do, but we shouldn't jump to the conclusion that generous retention offers are an industry-wide practice.
First Premier offered me a $35 statement credit if I didnt cancel. I wasnt impressed
US Bank will not waive annual fees for anyone, so don't feel like they dislike like you, it's just their policy.
They switched me to the Cash+ from the flexperks no problem. So I guess its a YMMV