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Valued Contributor
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Registered: ‎02-18-2010
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Ugh, Capital One.

So. After seeing the success people have been having lately with Capital One, and emboldened by my recent AMEX 3X CLI, plus knowing that Capital One had soft-pulled me on EX in December and January, I called them. Not the Executive Office, but I didn't want to waste their time and I figured I'd just ask about seeing if they would FINALLY give me a CLI. The CSR was very nice, and she was very clear that they'd only do a soft pull and that they've been doing less stuff along these lines lately because they've been busy with their purchase of HSBC. DENIED. No CLI, and I'll get my "how come" letter. When they do a soft pull, does the letter include a score? I don't think I'll bother with a recon, and that card is going in the drawer for real. Also, since T-Mobile is asking me to update my card info (I just got a new one cause the old one expired), I'm going to shift that autopayment to another card. May as well get cash back from Discover or AMEX instead. 

 

Any thoughts? Is it possible to PC a rebuilder Capital One? If I decide (after my refi) to apply for another Capital One card, is it possible that I can combine them and keep the history instead of closing it and having my oldest card fall off in 10 years?

 


Starting Score: EQ 583 TU04 619 EX 592 (lender pull) 2010
Previous High Score: EQ 700 TU04 712 EX 726
Current Score: EQ 740 TU(Discover) 750 EX(AMEX) 747
Goal Score: 740+ all around


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Posts: 1,597
Registered: ‎09-15-2012
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Re: Ugh, Capital One.

My "denial" letter did not include a score because they did not use a bureau to determine my eligibility. They said their policies do not allow customer initiated CLI, so they didn't pull a report and didn't provide a score. 


In My Wallet: Amex BCP (12/12) $32,000, Chase Freedom (12/12) $16,500, Cap1 Quicksilver (6/12) $14,000, Barclaycard Rewards (5/13) $10,500, Citi Forward (12/12) $9,600

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Established Contributor
Posts: 747
Registered: ‎10-15-2012
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Re: Ugh, Capital One.

Contact the EO and tell them what you want!


Starting Score: 515
Current Score: EQ04 675 EX04 702 TU08 724
Goal Score: 700+

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Established Contributor
Posts: 955
Registered: ‎02-02-2013
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Re: Ugh, Capital One.

Go through the Exec office. 

Its a much different attitude and service level.  Like night and day different. :smileyhappy:


NFCU #1 Fan!! NO MOAR APPS TIL 10/13 Minimum!!
TU -746, EX - 721, EQ -745
Cards:NFCU Flag Visa Sig $10000, CSP $8500, AMEX BCP $2000 Freedom $3500, Disc IT $5000, Cap 1 Green $2100, Credit 1 CLOSED! AU on Amex Green, Discover $2000, Cap One Plat $1000
Valued Contributor
Posts: 2,487
Registered: ‎02-18-2010
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Re: Ugh, Capital One.

Oh, her *attitude* was absolutely not a problem. She was very sympathetic. She just didn't have the ability to do anything about it, including tell me why.

 

I guess I could bother with the EO. Really, if it weren't my oldest card, I would think about closing it. It's got a $500 limit. I don't have any 5-figure cards, but every single other one is a 4-figure card. If you exclude my sucky Target Visa, the other 5 range from $4300 to $8300. 

 

She even brought up balance transfer offers I should check on eligibility for. I said "that's all well and good, but my lowest rate is 9% - why would I ever transfer a balance to a card with a 23% interest rate?"

 

Eh. I'm going to wait for my statements to cut to do anything else. I paid down from over 50% utilization to under 25%. Well, it would have been OVER 25% except that AMEX CLI made the difference.

 


Starting Score: EQ 583 TU04 619 EX 592 (lender pull) 2010
Previous High Score: EQ 700 TU04 712 EX 726
Current Score: EQ 740 TU(Discover) 750 EX(AMEX) 747
Goal Score: 740+ all around


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Regular Contributor
Posts: 160
Registered: ‎01-28-2012
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Re: Ugh, Capital One.

I got fed up with the front line and cancelled both of my cap1 cards.  Kind of wish I tried the EO after reading all this just for the aaoa, butIm happy to have it out of my wallet!

 

Good luck if you call them up..lots of good stories lately.

 

Starting Score: 580 2/03/12
Current Score: 810 EQ // 829 TU(Walmart)
Goal Score: Achieved!

Wallet: Citi Forward(13.5k), Ink plus(18k), CSP(13.5k), Freedom(6k), BoA123(13k), Alliant CU(5k), Walmart(2k), Kohls(1.4k), QuickSIlver(7.5k) Amex Simplycash Business(46.5k)
Valued Contributor
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Registered: ‎02-18-2010
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Re: Ugh, Capital One.

If I remember right, it should stay on your report and contribute to AAoA for 10 years after you close it. I've got a long-closed HSBC, last activity in 2004, that is dropping off my reports in August 2014. Also, you have the option of calling and asking them to re-open if you really want to.

 


Starting Score: EQ 583 TU04 619 EX 592 (lender pull) 2010
Previous High Score: EQ 700 TU04 712 EX 726
Current Score: EQ 740 TU(Discover) 750 EX(AMEX) 747
Goal Score: 740+ all around


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Registered: ‎02-02-2013
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Re: Ugh, Capital One.


mauve wrote:

Oh, her *attitude* was absolutely not a problem. She was very sympathetic. She just didn't have the ability to do anything about it, including tell me why.

 

I guess I could bother with the EO. Really, if it weren't my oldest card, I would think about closing it. It's got a $500 limit. I don't have any 5-figure cards, but every single other one is a 4-figure card. If you exclude my sucky Target Visa, the other 5 range from $4300 to $8300. 

 

She even brought up balance transfer offers I should check on eligibility for. I said "that's all well and good, but my lowest rate is 9% - why would I ever transfer a balance to a card with a 23% interest rate?"

 

Eh. I'm going to wait for my statements to cut to do anything else. I paid down from over 50% utilization to under 25%. Well, it would have been OVER 25% except that AMEX CLI made the difference.

 


I know what you mean.  

The Executive Office folks at capone are much much different when it comes to CLIs and such.  Its seriously like talking to a different company altogether when dealing with Exec Off folks. 

 

They explain what they are doing and why and they genuinely try to get you what you want. 

 

Give em a try.  I am willing to bet you will come out ahead.


NFCU #1 Fan!! NO MOAR APPS TIL 10/13 Minimum!!
TU -746, EX - 721, EQ -745
Cards:NFCU Flag Visa Sig $10000, CSP $8500, AMEX BCP $2000 Freedom $3500, Disc IT $5000, Cap 1 Green $2100, Credit 1 CLOSED! AU on Amex Green, Discover $2000, Cap One Plat $1000
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