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I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person.
@D-Wall wrote:I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person.
Wow
@D-Wall wrote:I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person.
O.M.G! ! !
OP is a big time bullet dodger ! ! ! !
Thanks for posting. I also absolutely hate their automated phone service. Now I'll add that to the list of things not to say (usually I only say "credit line increase" anyway lol).
That's got to be the proverbial " mouth writing a check your butt can't cash"!!!! Glad you got it back..guess that system would be great at poker, ready and willing to call a bluff!!!
I was mad at the GE Amazon automated system a few weeks ago and finally said "agent agent agent!" to which it replied "are you sure you'd like to close your account ?"
For God's sakes...no!
Yea, PP automated system sucks....With them, and others as well, I always just say "OPERATOR", or I press "0". That usually gets me this response; "Ok, a representative will be right with you."
it makes you want to avoid GECRB. they are all the same. usually it takes 5 minutes of pressing 0 to get live "help" .
See that's the thing. I had to have said representative, agent, csr, pushed 0, etc at least a total of about 30 times cumulatively. It wasn't even doing the typical response of asking what I was calling about to get me to "the right person". I was just frustrated and said it more to myself then anything. I don't know. I'm just glad I was able to get them to reverse it.