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Established Contributor
Posts: 656
Registered: ‎07-03-2012
0

Uh Oh...

I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. Smiley Sad  I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but  I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person. 


Community Leader
Senior Contributor
Posts: 30,641
Registered: ‎02-07-2013
0

Re: Uh Oh...


D-Wall wrote:

I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. Smiley Sad  I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but  I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person. 


Smiley SurprisedWow

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Do you have a plan for the bonus w/o going into debt?
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Valued Contributor
Posts: 1,566
Registered: ‎08-30-2011
0

Re: Uh Oh...


D-Wall wrote:

I absolutely despise the Paypal Extras MC automated customer service. It was refusing to transfer me to a representative. I ended up saying something along the lines of "I'm about to close the _______ account! Representative" So then it said that closing my account would also close all authorized users made a noise and then said OK I closed your account for you and hung up on me. Smiley Sad  I called back right away and talked to a guy. He put me on hold came back a few minutes later trying to tell me that the account was closed and he couldn't reopen it. I would have to apply again. Up until that point I was really nice, but  I went off on him and demanded to speak with a supervisor. He put me on hold and then came back thirty seconds later to tell me that the account was reopened and everything was the same. I dodged a major bullet here. It's my highest limit and has about $100 of rewards points sitting on it. Just wanted to share so that hopefully nobody else says something in frustration to the automated system. It will take you very seriously. I just can't believe that it wouldn't ask for a confirmation that you want to close the account or transfer you to a person. 


O.M.G! ! !

 

OP is a big time bullet dodger ! ! ! !

EX = 828 EQ = 846 TU = 833 as of 02/2016
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Community Leader
Established Contributor
Posts: 1,027
Registered: ‎05-28-2013
0

Re: Uh Oh...

[ Edited ]

Thanks for posting.  I also absolutely hate their automated phone service.  Now I'll add that to the list of things not to say (usually I only say "credit line increase" anyway lol).


Experian score (Amex) 734; Transunion score (Barclay) 732
Established Contributor
Posts: 911
Registered: ‎12-25-2010
0

Re: Uh Oh...

That's got to be the proverbial " mouth writing a check your butt can't cash"!!!! Glad you got it back..guess that system would be great at poker, ready and willing to call a bluff!!!


Starting Score: TU 686 EX 641 EQ 690
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Established Contributor
Posts: 624
Registered: ‎05-29-2011
0

Re: Uh Oh...

I was mad at the GE Amazon automated system a few weeks ago and finally said "agent agent agent!" to which it replied "are you sure you'd like to close your account ?"

 

For God's sakes...no!

About $215,000 total credit among 11 cards
Valued Contributor
Posts: 1,054
Registered: ‎09-16-2012
0

Re: Uh Oh...

[ Edited ]

Yea, PP automated system sucks....With them, and others as well, I always just say "OPERATOR", or I press "0".  That usually gets me this response;  "Ok, a representative will be right with you."

Established Contributor
Posts: 756
Registered: ‎03-26-2010
0

Re: Uh Oh...

it makes you want to avoid GECRB. they are all the same. usually it takes 5 minutes of pressing 0 to get live "help" .

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Established Contributor
Posts: 656
Registered: ‎07-03-2012
0

Re: Uh Oh...

See that's the thing. I had to have said representative, agent, csr, pushed 0, etc at least a total of about 30  times cumulatively. It wasn't even doing the typical response of asking what I was calling about to get me to "the right person". I was just frustrated and said it more to myself then anything. I don't know. I'm just glad I was able to get them to reverse it. 


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Posts: 27,207
Registered: ‎09-13-2012
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Re: Uh Oh...

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