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WaMu / Chase product change success!!!

Regular Contributor

Re: WaMu / Chase product change success!!!

Can anyone speculate on the criteria which allows some the perfect card and others the freedom? 
Message 61 of 78
Established Contributor

Re: WaMu / Chase product change success!!!

I feel like it's a hit and miss type of thing with the CSR.
Message 62 of 78
Senior Contributor

Re: WaMu / Chase product change success!!!

Real head scratcher there Smiley Indifferent  The lady I spoke to (Patti) didn't bat and eye and it only took a couple minutes total to move to the Freedom Plus.  My Chase online account showed Chase Freedom Plus the next day. 

 

And some people have posted that when told no by first person, they hung up, called right back and the next CSR put their request through. 

 

Now I did joke and flirt with her, talked about kids, cracked corny jokes, but I don't think that was the deciding factor.  I do that regardless.  I consider to it a personal mission to make sure I get them to laugh and smile. Smiley Very Happy

 

 

Message Edited by txjohn on 03-31-2009 04:12 PM

Credit Scoring 101 - Tuscani   *  Guide to Common Abbreviations
Frequently Requested Threads * FICO High Achievers  *  FICO Score Estimator


09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
03/28/2009 TU: 814, EQ: 810, EX: 781 (02/12/2009)
05/18/2005 TU: 563, EQ: 580, EX: 549
Message 63 of 78
Established Member

Re: WaMu / Chase product change success!!!

Let me guess, you're in sales?  Smiley Wink  Building rapport is the key to everything....  
Message 64 of 78
Senior Contributor

Re: WaMu / Chase product change success!!!

Ain't we all? Smiley Happy

Credit Scoring 101 - Tuscani   *  Guide to Common Abbreviations
Frequently Requested Threads * FICO High Achievers  *  FICO Score Estimator


09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
03/28/2009 TU: 814, EQ: 810, EX: 781 (02/12/2009)
05/18/2005 TU: 563, EQ: 580, EX: 549
Message 65 of 78
Established Contributor

Re: WaMu / Chase product change success!!!


txjohn wrote:
Ain't we all? Smiley Happy

You know what? That is a dead, solid, perfect observation! Each of us are required to sell something on a constant basis. Most people don't realize it and therefore don't try. If nothing else; we are selling our opinions, desires and our very self. By using the basic sales gimmicks of polite, friendly, helpful, interested and PERSISTENT; we can get much more of what we want in the world.

/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\

"No good deed goes unpunished"




There is nothing more simple, nothing more complex than the relationship between Country Boy and Dog.
Message 66 of 78
Established Member

Re: WaMu / Chase product change success!!!

"By using the basic sales gimmicks of polite, friendly, helpful, interested and PERSISTENT; we can get much more of what we want in the world."

 

Yes, this is very true.  It works wonders in every angle of life....  Try it!  Next time you call to get a product change, CLI, new credit, etc...  ask the CSR how they are doing, how's the weather, where are they located, how was their weekend, how's their week going, etc.....  any conversation builder...     I've worked in sales for awhile, so I must use this.  However, I see myself using stratagies from my sales life in my personal life.  It's all the same.  Just don't be fake, be real!  ;-)

 

This topic would be a good "NEW THREAD".

Message 67 of 78
Senior Contributor

Re: WaMu / Chase product change success!!!

I don't know that I would call it gimmicks, I prefer to call it human nature.  Learning human nature can benefit both you and others.  When we do something special or nice for somebody because we know it pleases them, are we selling or are we being a nice person.

 

Sales is really just a form of influence.  All influence can be positive or negative, genuine or fake, win-win or self serving.  You can influence a friend for the better.  You can influence yourself to get in shape.

 

Basically put, you are either selling someone esle or you are selling yourself.  Hopefully we are selling quality "product", which is better put:  We all exert and communicate influences at all times, both to ourselves and others.  The positive or negative nature has to do with state of mind, expectancy of results and whether mutually or exclusively benefitial. 

Credit Scoring 101 - Tuscani   *  Guide to Common Abbreviations
Frequently Requested Threads * FICO High Achievers  *  FICO Score Estimator


09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
03/28/2009 TU: 814, EQ: 810, EX: 781 (02/12/2009)
05/18/2005 TU: 563, EQ: 580, EX: 549
Message 68 of 78
Established Contributor

Re: WaMu / Chase product change success!!!

Webster doesn't give the word gimmick all bad connotations and I didn't intend to either. "an ingenious and usually new scheme or angle". Often, the angle is the selling factor.

 

Be creative, I'll buy from you. Recite from a script and you will be smooching my door knocker.

 


/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\/\

"No good deed goes unpunished"




There is nothing more simple, nothing more complex than the relationship between Country Boy and Dog.
Message 69 of 78
Senior Contributor

Re: WaMu / Chase product change success!!!

point taken Smiley Happy .  however, I think most people think of gimmick in a less formal way Smiley Happy

Credit Scoring 101 - Tuscani   *  Guide to Common Abbreviations
Frequently Requested Threads * FICO High Achievers  *  FICO Score Estimator


09/03/2009 TU: 777, EQ: 776 ($8 balance on an account dropped me out of 780's)
03/28/2009 TU: 814, EQ: 810, EX: 781 (02/12/2009)
05/18/2005 TU: 563, EQ: 580, EX: 549
Message 70 of 78