@Anonymous wrote:
maybe write a letter to one of the executive officers at GEMB and Sam's?
Contacting Sam's is the best move. Sam's claims to have superior customer service. Sam's already knows how lousy GEMB is. An adverse action by GEMB directly affects a member's spending volume at Sam's.
I wouldn't bother to write. I would simply phone Bentonville. The OP could go into a Sam's club and relate the problem to a customer service person. Those people absolutely hate GEMB. The bank makes life real miserable for Sam's club employees. They will be glad to help you throw the bank under the bus. They can complain only so much to their superiors themselves. They really like encouraging members to complain directly to Bentonville about GEMB's shortcomings.
One can ask the CSR for a phone number (Sam's Headquarters) to call. They are only supposed to call GEMB themselves and usually get the same run around the customers get.
Personally I would just call Cindy_Davis in Arkansas. Simply tell Cindy's people what was posted in this thread. 
@CreditAble wrote:Contacting Sam's is the best move. Sam's claims to have superrior customer service. Sam's already knows how lousy GEMB is. An adverse action by GEMB directly attects a member's spending volume at Sam's.
I wouldn't bother to write. I would simply phone Bentonville. The OP could go into a Sam's club and relate the problem to a customer service person. Those people absolutely hate GEMB. The bank makes life real miserable for Sam's club employees. They will be glad to help you throw the bank under the bus. They can complain only so much to their superiors themselves. They really like encouraging members to complain directly to Bentonville about GEMB's shortcommings.
One can ask the CSR for a phone number (Sam's Headquarters) to call. They are only supposed to call GEMB themselves and usually get the same run arround the customers get.
Personally I would just call Cindy_Davis in Arkansa. Simply tell Cindy's people what was posted in this thread. smileywink:
I second the recommendation to call Bentonville. (Is this a business meeting or something? )
When I ran Customer Service at my tiny little Walmart Neighborhood Market (grocery store), customers would always complain about rising prices and why we don't carry "X" product anymore. I always told them that their best option was to call the Home Office directly. The big guys don't pay much attention to the little associates, but they will listen to the customers. After all, that's where everyone's paychecks are coming from.