Just go through the automated prompts through your accounts' phone CS to find out if they can offer you a CLI or counter offer. They should be SP's...
To add insult to injury, I think the CSR might have hard pulled me. I got a SW alert that my score just dropped by four points. I should have asked if it was hard or soft, but GECRB has always been a soft pull so I didn't think of it.
Starting Score: TU: 566