No credit card required
Browse credit cards from a variety of issuers to see if there's a better card for you.
@wHiTeSoL wrote:
update 8/27 - I checked online and was approved, made the call and found my credit limit of 2k. I am supposed to get a follow up phone call tomorrow, so I will see if that really happens.
Congrats
That is really great news, especially the hard inquiry removals (generous) It is always good to see them making it right with a customer. In my experience with Amex they usually "come through" on requests/issues.
I would have asked for like 100k MR points and removal of ALL HPs!
6 HPs! That can really screw you up especially if you're not into this game and think it is actually the end of the world.
@wHiTeSoL wrote:
I was thinking exactly that, MR points! Then I realized none of my cards earned MR points, just cash back and Delta miles. (Did i mention I was too chicken to ask for anything LOL) I honestly was just in awe during the entire conversation.
Very glad everything worked out and Amex took care of you in the end. Your persistence paid off! Glad they explained and owned up to their errors, though it was understandably a huge headache for you to deal with.
Wow, never heard of this before,but glad they got it fixed for you, and removing all those pulls.....I am surprised they owned up to their error,,that says a lot to me...I have learned from you that I need to develop more patience and persistence..
Congrats!!!!
P.S. I read the whole thing twice what a nightmare....
@wHiTeSoL wrote:
Update - There is more to the story but I wont bore everyone with the details. Today 8/29 I get a call from someone in the American Express Executive office and the head of new accounts. They both said they looked into my issue with a fine tooth comb and apologized for all that I have been through. They have read every note, listened to every call, researched every claim I had and came up with the following to "make it right"
1. An additional $50 statement credit on my account (in addition to the $50 they already gave me a few days ago)
2. They will remove 4 out of the 6 Hard inquires they have put on my credit report.
As for the issue with pulling EX. The head of new accounts explained that those reps started off using the incorrect format for my Pin from EX. In doing so they "clogged" up their system (with respects to my individual application) with multiple different pins in different formats, and it required someone to go into my account and manually remove them before they could proceed again.
I guess I was too chicken to ask anything else. ( a CLI maybe? LOL) so I thanked them for their personal call and for taking the time to research everything properly. For most of the call I was just in shock.
So happy it worked out for you .........my congarts
Don't feel bad, this is what good customer service is about. You said you wanted someone to be held accountable, it seems like they are doing their best to make amends...