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What Browsers Does Synchrony/GECRB Chat Work in?

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chalupaman
Super Contributor
‎08-22-2014 01:19 PM
‎08-22-2014 01:19 PM

What Browsers Does Synchrony/GECRB Chat Work in?

I currently have a MacBook and was wondering why I can't type anything in the box where I can type messages to the customer service reps when I'm on the chatroom that they use, specifically for my Wal-Mart card. I also use Google Chrome as of currently. Anyone else run into this problem before?

Tradelines: Macy’s - $18k, Penfed Power Cash Rewards - $10k, Ethan Allen (TD Bank) - $5.7k, Kay Jewelers - $5.5k, Appliances Connection - $5.3k, Jared - $5.25k, Best Buy (Citi) - $5k, Dell Preferred Account - $3.5k, Samsung - $3.2k, Firestone CFNA - $3.2k, Capital One Platinum - $3k, Mercury MC - $2.25k, Williams Sonoma - $2.1k, Wayfair (Fortiva) - $2k, Amazon Store Card - $1.8k, Apple Card - $1.7k, NFCU cashRewards - $1.5k, CareCredit - $1.5k, B&H Photo - $1.5k, Adorama - $1.25k, Ebay MC - $1k, Sam’s Club MC - $1k, American Eagle - $1k, Ollo MC - $600, Mission Lane Visa - $500, NY & Company - $500, Walgreens - $500, Home Depot - $500, Target RED Card - $500, CapOne Secured MC 0 AF - $500, Penfed Overdraft LOC - $500

Current FICOS: Mid 640s-50s on all reports, Ch 7 BK D/C Aug 2019
Starting scores: EX - 534, EQ - 574, TU - 516 | Total TLs: $91k approx | Total Utilization: 17%, getting this back down
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SunriseEarth
Moderator Emeritus
‎08-22-2014 04:52 PM
‎08-22-2014 04:52 PM

Re: What Browsers Does Synchrony/GECRB Chat Work in?

@chalupaman wrote:

I currently have a MacBook and was wondering why I can't type anything in the box where I can type messages to the customer service reps when I'm on the chatroom that they use, specifically for my Wal-Mart card. I also use Google Chrome as of currently. Anyone else run into this problem before?

I've used chat with Chrome on a PC to JCP and Care Credit...never had an issue.  Haven't tried Wally, however.  



Start: 619 (TU08, 9/2013) | Current: 809 (TU08, 3/05/24)
BofA CCR WMC $75000 | AMEX Cash Magnet $64000 | Discover IT $46000 | Disney Premier VS $43600 | Venmo VS $30000 | NFCU More Rewards AMEX $25000 | Macy's AMEX $25000 Store $25000 | Cash+ VS $25000 | Altitude Go VS $25000 | Synchrony Premier $24,200 | Sony Card VS $23750 | GS Apple Card WEMC $22000 | WF Active Cash VS $18,000 | Jared Gold Card $16000 | FNBO Evergreen VS $15000 | Citi Custom Cash MC $14600 | Target MC $14500 | BMO Harris Cash Back MC $14000 | Amazon VS $12000 | Freedom Flex WEMC $10000 | Belk MC $10000 | Wayfair MC $4500 ~~
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xXIDaShizIXx
Established Contributor
‎08-22-2014 05:56 PM
‎08-22-2014 05:56 PM

Re: What Browsers Does Synchrony/GECRB Chat Work in?

@SunriseEarth wrote:
@chalupaman wrote:

I currently have a MacBook and was wondering why I can't type anything in the box where I can type messages to the customer service reps when I'm on the chatroom that they use, specifically for my Wal-Mart card. I also use Google Chrome as of currently. Anyone else run into this problem before?

I've used chat with Chrome on a PC to JCP and Care Credit...never had an issue.  Haven't tried Wally, however.  

I can't get it to work with firefox or chrome. I can type but can't see it. The only thing that works is internet explorer. So that is the only time I use it.

Bank of America Cash Rewards: $70k; Chase Sapphire Preferred: $35k; Capital One Quicksilver: $21.2k; Citi AAdvantage: $23.5k; Care Credit: $20k; Chase Freedom: $12.5k; Chase Freedom Unlimited: $12.5k; Citi Simplicity: $15.9k; Wayfair: $22K; Barclaycard Rewards: $10k; Car Care One: $10k; AMEX BCE: $15k; Discover IT Miles: $10k; Citi DC: $9.2k; Marvel: $10k; Ashley Furniture: $6k; PayPal Credit: $10k; US Bank Cash +: $5k;
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Anonymous
Not applicable
‎08-22-2014 07:40 PM
‎08-22-2014 07:40 PM

Re: What Browsers Does Synchrony/GECRB Chat Work in?

IE Safari, Chrome, Firefox

@chalupaman wrote:

I currently have a MacBook and was wondering why I can't type anything in the box where I can type messages to the customer service reps when I'm on the chatroom that they use, specifically for my Wal-Mart card. I also use Google Chrome as of currently. Anyone else run into this problem before?

 

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