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What can you do about the balance on a credit card reporting wrong?

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Frequent Contributor

What can you do about the balance on a credit card reporting wrong?

I paid down the balance on one of my credit cards by half, and that was at the end of April, and today I got a score watch alert that my cc balance had increased.  What is going on? I called the phone number on the back of my cc and got the correct balance and it has definetely not increased.