Their score system they send is 150 - 650 (correct me if I'm wrong, but I remember seeing that somewhere) and is not your actual Fico, rather it is a risk score they generate.
Sorry for the denial. It seems like a somewhat silly reason. You could try calling the backdoor number, though from what I've heard, recons are almost non-existent with them. Again, going off memory here, correct me if I'm wrong.