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What/who to believe?

Established Member

What/who to believe?

So I apped for an AMEX Gold PRG on Monday and got the dreaded 14 day message. No biggie, I just assumed the worst. So I checked the app status site for a few days. However, the only status it showed was "in progress". So I called yesterday to get an answer after a couple minutes on hold the CSR comes back with congrats your approved, we apologize for the delay, we'll expedite your card. Great! Well today I decide to check the app status site, just for confirmation and it says I'm DECLINED! What's up with that? Who's correct? The CSR or the site?

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2 REPLIES
Frequent Contributor

Re: What/who to believe?

Call them Monday and ask to talk to an account manager. That's the best way to know for sure.

Were you able to view the reasons for the decline on the website?


Message 2 of 3
Established Member

Re: What/who to believe?

No I wasn't. I tried but each time I got an error, stating the information was unavailable. 

Message 3 of 3