Where are the magical chat fairies for Cap 1.

[nursepower]

"Alec" is being a total tool. Not even sure he's a real person. Keeps referring me to CLI form, prequal site for PC, etc. How do you ask them to PC or CLI without them sending you to the buttons already available?

[OmarGB9]

I think it might be better to call instead.

[-Cain-]

I know what you mean. "Mack" wasn't too helpful either.

[OmarGB9]

The one time I chatted online I got a gentleman by the name of "George" and he was very friendly and helpful.

[UncleB]

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@nursepower wrote:

"Alec" is being a total tool. Not even sure he's a real person. Keeps referring me to CLI form, prequal site for PC, etc. How do you ask them to PC or CLI without them sending you to the buttons already available?

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If you're looking for the CLI button, once you log into your account select the drop-down for "Services"; select the very bottom option 'more...'  On the next screen you'll see a list of options, one of which is "Increase Credit Limit".

The 'check for PC' has never worked for me, but they are referring to the 'Modify your Features'; to find it click the 'Accounts' drop-down; 'Modify your Features' is usually the very last option.  The purple icon is the one to see if you have any upgrades or PC's available, but like I mentioned, it's never worked for me so you'll probably do better to call.

On the other hand, the 'Increase Credit Limit' has worked well for me, so you might want to give that one a try. 

[luckydiva95]

The rep's name I spoke with to get my PC processed was Steve. He was great and I didn't have any issues.

[nursepower]

What did you say Lucky? If you don't mind me asking?

[luckydiva95]

I asked to upgrade my quicksilver one to the quicksilver with no annual fee because I didn't want to pay the annual fee in sept. He asked he would look into my account. He came back a few minutes later & said my account was eligible for the upgrade. I have a secured card with them as well that I've had for a year and a half. I did ask for my account to be upgraded a few months ago & they said my account wasn't eligible. I thought I would try again.

[nursepower]

ok. thank you for that.

[Jeff532003]

I had George also. Was a little slow but he was able to get my card converted with no issues.