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Where do you get the best service?

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Open123
Super Contributor

Re: Where do you get the best service?

1.  Amex Plat and JPM -- Always professional, courteous and well spoken.  These CSRs seem to have a better ability to understand more complex and spatial issues; and, then resolve them efficiently.

 

2.  Discover -- Always received excellent customer service, though I sense the above Amex/JPM CSRs were more articulate and appeared to better suited to understanding more complex issues (euphemistic way to say I thought the Amex/JPM CSRs were smarter).

 

3.  Chase/US Bank --  Calls were always handled courteously and efficiently.

 

4.  Barlclay/Citi -- Unspectacular, at best.  

 

5.  BofA/CapOne/HSBC et al. -- Ah, makes me wish phones had never been invented.

 

PS - HSBC int'l is exemplary.

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