Where do you get the best service?

BrokaToe · ‎04-05-2013

#1 Discover: By far the best I've delt with so far.

#2 Chase: Very personable folks, easy peasy to get straight answers from

#3 BOA: I haven't really talked to them much over the phone, but have always had super excellent service through secure messaging, they seem to be quite knowledgeable.

#4 Cap1: This shouldn't be much of a surprise to anyone. No offense to anyone, but I can never understand their non-english speaking CSRs and they are the script kings!

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swpopham · ‎04-05-2013

you guys are all wrong.

1. NFCU period....

2. Chase CSP

3. First National Bank of Omaha

"As long as the music is playing, you've got to get up and dance," he said. "We're still dancing."---Prince CEO Citi Bank

"Money isn't the most important thing in life, but it's reasonably close to oxygen on the "gotta have it" scale". ~Zig Ziglar

dodfire · ‎04-05-2013

1. NFCU

2. Discover

3. USAA

4. Amex

*8/10/13

Blurbz · ‎04-05-2013

1. Amex

2. Local Credit Union

3. Nordstrom

4. Chase

starry1 · ‎04-05-2013

NFCU.

Starting Score: 11/29/12 TU 527; EQ 565; EX 564 fako - bk7 dc'd 2/15/13
Current Score: 1/22/15 TU 645; EQ 605; EX 633 New goal 675
Cap1 sec $1k (SD) / Fingerhut $2k / Flagship $12k / cashRewards $12k / NavChek $15k / Amazon $2k / Von Maur $1k / Firestone $2.2k / BCU $3k / NFL $1k / QS1 $750 / Target $400 / PPSC $800 / Conoco $700 (last app 09/29/14)

Radek7752 · ‎04-05-2013

Best:

1. Chase (CSP #)

2. Discover

3. Citi/Amex (Everything but the Zync)

Worst:

1. Capital One

2. Target (Not sure why they even had CSRs)

3. Amex Zync (Extremely long wait times & foreign reps that were hard to understand)

BoA: Virgin Atlantic World Elite Mastercard
Chase: Sapphire Preferred (WMC)/Freedom/Amazon/Auto Loan (41k)
Citi: Thank You Preferred/Forward/Simplicity
AmEx: Zync/Blue Cash/Starwood Preferred
Discover: IT
GE: JCP/Walmart Discover

ilovelisa · ‎04-05-2013

1. PenFed

2. BofA

3. Discover

4. Capital One,, yes Cap 1 is right here, I don't know what it is, but they have started treating me different since I got the Venture card.

Amex BCE $10,000 | BofA Power Rewards WMC $10,000 | Discover It $10,000 | ICBC Preferred Gold UnionPay $8,000 | Local CU Visa $3,500

iMacDrew · ‎04-05-2013

1) NFCU- Best overall Customer Service hands down!

2) Chase- Friendly and helpful especially during RECON

3) USAA- Awesome auto insurance CSRs

4) Discover- Friendly and I like how they are all based in the US

5) Amex- Friendly and helpful CSRs cant understand them sometime though

Lender pulled 10-10-13
EQ Fico 715 | EX Fico 714 | TU Fico 703

asteroidblues86 · ‎04-05-2013

@ilovelisa wrote:
1. PenFed
2. BofA
3. Discover
4. Capital One,, yes Cap 1 is right here, I don't know what it is, but they have started treating me different since I got the Venture card.

Ditto for me. I have had outstanding service from Capital One with the same card.

Anonymous · ‎04-05-2013

BOA and Chase would be a good CS

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