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Regular Contributor
charyot77
Posts: 235
Registered: ‎06-21-2010
0

Re: Where is the Capital One Online Live Chat function?


knj601 wrote:

I don't have the live chat option when I log on either. My fiance' has it when he signs in. I am not sure why it doesn't show up on mine though. Glad I am NOT crazy either.


I was thinking that maybe it was because of FICO scores or card levels.


I got the cards when I was rebuilding (No-Annual Fee Platinum $2750 and AF No Hassle Cash Rewards $750) and my current FICO scores are 690-710 range.  I don't want to bother the executive office but I just want to PC the platinum card.  

Established Member
knj601
Posts: 42
Registered: ‎02-25-2009
0

Re: Where is the Capital One Online Live Chat function?

I'm not sure. My scores aren't that great, but my fiance's are horrid. He has the secured card and always has the option available. I have a Journey card and the AF     rebuilder card from right after my bankruptcy. 



Current: TU (Wal-Mart) 640 EQ (myFICO) 627 EX 628 as of 10/12
BK Discharged 08/10 (The dark times)
NavChek (5000) Cap1 (2500 & 1000) hhGregg (1500) Amazon (900) & WalMart (500) Lowes (300)

Goal: No apps until 07/2013 & 700's across the board
Established Contributor
calihlove75
Posts: 787
Registered: ‎05-16-2012
0

Re: Where is the Capital One Online Live Chat function?

I can get to live chat and I do not even have a log-in.


100% Ficos: EX 762, TU 767, EQ 754 Inquiries last 1 year/6 months: EX-0/0, TU- 0/0, EQ-2/1~ last credit card app 6/24/13- New car loan 3/8/2014
Discover IT $8000~Kohls $1000~Amex BCE $2000~ Walmart Discover $7500~NFCU Signature CashRewards $14,000~ Chase Freedom MC $6000~ Chase Amazon Visa $1900~ Cap 1/HSBC MC $2500~ Amazon Store $7000~ Fingerhut $1050
Valued Member
Snoopy7
Posts: 47
Registered: ‎03-08-2012
0

Re: Where is the Capital One Online Live Chat function?


charyot77 wrote:

I've logged into my Capital One online banking account but I've yet to be able to find this live chat feature that I hear about sometimes on here.

 

Where is it?


I drove one of the Reps so crazy last night online, I think they've suspended online chat. 

Valued Contributor
jsucool76
Posts: 2,815
Registered: ‎12-11-2011
0

Re: Where is the Capital One Online Live Chat function?

At the top right when you login there should be a search bar. (Sorry I said customer service tab before)

 

My "Chat Now" button didn't show up when I just logged in, but I searched "Chat Now" in that bar and a window popped up saying "Chat with a specialist." 

Wallet: Capital One Quicksilver 3500CL, Wells Fargo Cash Back College Visa: 900CL, Paypal Smart Connect: 3000CL, Walmart Discover: 3500CL, UPromise Mastercard: 1000CL, Chase Slate: 500CL, Discover IT: 2000CL, Citi Forward: 2600CL, Bank Of America Student Travel Rewards: 2700CL, Amex PRG
Regular Contributor
charyot77
Posts: 235
Registered: ‎06-21-2010
0

Re: Where is the Capital One Online Live Chat function?


jsucool76 wrote:

At the top right when you login there should be a search bar. (Sorry I said customer service tab before)

 

My "Chat Now" button didn't show up when I just logged in, but I searched "Chat Now" in that bar and a window popped up saying "Chat with a specialist." 


Did a search and had no such luck. I guess I'll just have to talk to "Peggy"! :smileymad:

 

Oddly enough, an answer came up saying "What is chat", but it didnt provide a link to any chat service. So strange!

Regular Contributor
charyot77
Posts: 235
Registered: ‎06-21-2010
0

Re: Where is the Capital One Online Live Chat function?

I have also NEVER seen the "request a credit limit increase" button on my account either.


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