Credit Card Center Advertiser Disclosure†
09-27-2012 05:51 PM
I've logged into my Capital One online banking account but I've yet to be able to find this live chat feature that I hear about sometimes on here.
Where is it?
09-27-2012 05:56 PM
Once you log into your acct its located in the top left hand corner. It's a blue button.
Does it say "Live Chat"? I'm logged in right now but dont see anything.
09-27-2012 06:04 PM
Go to the customer service tab and search chat now. A window should pop up. The button diaappears randomly.
Just checked under the customer service tab and I dont have that option.
I dont think I have the option to chat on my account. I just wanted to make sure I wasnt crazy or a complete idiot.
I'm living abroad as well. Maybe the option is only available if you're logged in from the USA.
09-27-2012 06:08 PM
For me the button shows up right under my name, on the left...where it says Account Summary and then Welcome, John Appleseed...
09-27-2012 06:10 PM - edited 09-27-2012 06:11 PM
I don't have the live chat option when I log on either. My fiance' has it when he signs in. I am not sure why it doesn't show up on mine though. Glad I am NOT crazy either.
09-27-2012 06:13 PM
Im not exactly sure about that but sorry I wasnt of help.
No, you helped me confirm I dont have the option, so you were a great help.
I wonder why some people can log in and others cant.
Forums posts are not provided or commissioned by FICO. Forums posts have not been reviewed, approved or otherwise endorsed by FICO. It is not FICO's responsibility to ensure all posts and/or questions are answered.† Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.
* For complete information, see the terms and conditions on the credit card issuer’s website. Once you click apply for this card, you will be directed to the issuer’s website where you may review the terms and conditions of the card before applying. While myFICO always strives to present the most accurate information, we show a summary to help you choose a product, not the full legal terms - and before applying you should understand the full terms of products as stated by the issuer itself.
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.