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Where is the Capital One Online Live Chat function?

Regular Contributor

Where is the Capital One Online Live Chat function?

I've logged into my Capital One online banking account but I've yet to be able to find this live chat feature that I hear about sometimes on here.

 

Where is it?

Message 1 of 17
16 REPLIES
Established Contributor

Re: Where is the Capital One Online Live Chat function?

Once you log into your acct its located in the top left hand corner. It's a blue button.

Message 2 of 17
Regular Contributor

Re: Where is the Capital One Online Live Chat function?


Credit314 wrote:

Once you log into your acct its located in the top left hand corner. It's a blue button.


Thanks! 

 

Does it say "Live Chat"? I'm logged in right now but dont see anything.

Message 3 of 17
Established Contributor

Re: Where is the Capital One Online Live Chat function?

It say

Click the Chat Now button to speak with a specialist.
CHAT NOW
Message 4 of 17
Super Contributor

Re: Where is the Capital One Online Live Chat function?

Go to the customer service tab and search chat now. A window should pop up. The button diaappears randomly.
Message 5 of 17
Regular Contributor

Re: Where is the Capital One Online Live Chat function?


jsucool76 wrote:
Go to the customer service tab and search chat now. A window should pop up. The button diaappears randomly.

Just checked under the customer service tab and I dont have that option.

I dont think I have the option to chat on my account. I just wanted to make sure I wasnt crazy or a complete idiot.

 

Oh well....

 

I'm living abroad as well. Maybe the option is only available if you're logged in from the USA.

Message 6 of 17
Established Contributor

Re: Where is the Capital One Online Live Chat function?

Im not exactly sure about that but sorry I wasnt of help.

Message 7 of 17
Valued Contributor

Re: Where is the Capital One Online Live Chat function?

For me the button shows up right under my name, on the left...where it says Account Summary and then Welcome, John Appleseed...

Scores 5/15/2016 (clean reports!): TU Walmart FICO: 696 | EQ FICO: 679 | EX AMEX FICO: 680

In my new wallet: American Express Green EMV: PSL $2000 | BankAmericard Cash Rewards Visa EMV: $2500 | Citi AAdvantage Platinum Select World MasterCard: $6400 | Barclaycard Arrival World MasterCard: $1000 | Discover IT: $2500 | Amazon Rewards Visa Signature: $1500 | Chase Freedom: $1500 | Capital One QuicksilverOne MasterCard: $2100 | Target: $2800 | J.Crew $21,550 | Marvel (Captain America) MasterCard: $6000
Message 8 of 17
Established Member

Re: Where is the Capital One Online Live Chat function?

I don't have the live chat option when I log on either. My fiance' has it when he signs in. I am not sure why it doesn't show up on mine though. Glad I am NOT crazy either.



Current: TU (Wal-Mart) 640 EQ (myFICO) 627 EX 628 as of 10/12
BK Discharged 08/10 (The dark times)
NavChek (5000) Cap1 (2500 & 1000) hhGregg (1500) Amazon (900) & WalMart (500) Lowes (300)

Goal: No apps until 07/2013 & 700's across the board
Message 9 of 17
Regular Contributor

Re: Where is the Capital One Online Live Chat function?


Credit314 wrote:

Im not exactly sure about that but sorry I wasnt of help.


No, you helped me confirm I dont have the option, so you were a great help.

 

thanks!

 

I wonder why some people can log in and others cant.

Message 10 of 17