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09-27-2012 05:51 PM
I've logged into my Capital One online banking account but I've yet to be able to find this live chat feature that I hear about sometimes on here.
Where is it?
09-27-2012 05:56 PM
Once you log into your acct its located in the top left hand corner. It's a blue button.
Does it say "Live Chat"? I'm logged in right now but dont see anything.
09-27-2012 06:04 PM
Go to the customer service tab and search chat now. A window should pop up. The button diaappears randomly.
Just checked under the customer service tab and I dont have that option.
I dont think I have the option to chat on my account. I just wanted to make sure I wasnt crazy or a complete idiot.
I'm living abroad as well. Maybe the option is only available if you're logged in from the USA.
09-27-2012 06:08 PM
For me the button shows up right under my name, on the left...where it says Account Summary and then Welcome, John Appleseed...
09-27-2012 06:10 PM - edited 09-27-2012 06:11 PM
I don't have the live chat option when I log on either. My fiance' has it when he signs in. I am not sure why it doesn't show up on mine though. Glad I am NOT crazy either.
09-27-2012 06:13 PM
Im not exactly sure about that but sorry I wasnt of help.
No, you helped me confirm I dont have the option, so you were a great help.
I wonder why some people can log in and others cant.