Credit Cards

[charyot77]

---

knj601 wrote:

I don't have the live chat option when I log on either. My fiance' has it when he signs in. I am not sure why it doesn't show up on mine though. Glad I am NOT crazy either.

---

I was thinking that maybe it was because of FICO scores or card levels.

I got the cards when I was rebuilding (No-Annual Fee Platinum $2750 and AF No Hassle Cash Rewards $750) and my current FICO scores are 690-710 range.  I don't want to bother the executive office but I just want to PC the platinum card.  

[knj601]

I'm not sure. My scores aren't that great, but my fiance's are horrid. He has the secured card and always has the option available. I have a Journey card and the AF     rebuilder card from right after my bankruptcy. 

[calihlove75]

I can get to live chat and I do not even have a log-in.

[Snoopy7]

---

charyot77 wrote:

I've logged into my Capital One online banking account but I've yet to be able to find this live chat feature that I hear about sometimes on here.

Where is it?

---

I drove one of the Reps so crazy last night online, I think they've suspended online chat. 

[jsucool76]

At the top right when you login there should be a search bar. (Sorry I said customer service tab before)

My "Chat Now" button didn't show up when I just logged in, but I searched "Chat Now" in that bar and a window popped up saying "Chat with a specialist." 

[charyot77]

---

jsucool76 wrote:

At the top right when you login there should be a search bar. (Sorry I said customer service tab before)

My "Chat Now" button didn't show up when I just logged in, but I searched "Chat Now" in that bar and a window popped up saying "Chat with a specialist." 

---

Did a search and had no such luck. I guess I'll just have to talk to "Peggy"! 

Oddly enough, an answer came up saying "What is chat", but it didnt provide a link to any chat service. So strange!

[charyot77]

I have also NEVER seen the "request a credit limit increase" button on my account either.